In case of a serious injury, sudden illness, an accident or hospitalisation, contact our Emergency Assistance team as soon as possible.
From New Zealand & Overseas:
+61 2 8263 0470
+61 2 8292 1470
Within Australia (free call):
1800 611 210
SMS: +61 4 1720 4602
Email: [email protected]
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
I was bitten by a tick in Sierra Nevada region on my trip in Colombia, and infected by borrelia. A doctor examined me and I have received treatment for borreliose with antibiotics and probiotics. However, as the brain fog and dizziness persisted even during continuing treatment, the emergency assistance team organised medical repatriation as it is not safe for me to travel with these symptoms.
Coronavirus (COVID-19) continues to impact many travellers around the world. Before you buy, read the travel alerts and check travel advice and restrictions for your destination(s) as these may impact cover, or your ability to travel.