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What to do if your luggage is stolen

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1. Report it to the relevant person

You will need to report your luggage as stolen to the relevant person at the location as soon as possible. Depending on where you are at the time, that could be airline staff, the driver on public transport, a train conductor, accommodation staff or a restaurant manager.

If your luggage has been stolen on public transport (e.g., bus, train or airplane):

  • Report the incident to the accommodation provider and ask for written evidence such as a Property Irregularity Report (PIR)
  • Keep all relevant tickets, luggage checks and other documentation
  • Find out how the transport provider will compensate you and get this in writing.

If your luggage has been stolen from your accommodation

  • Report it to them and ask them to provide written confirmation of the loss or theft and any compensation they’ll offer.

If your luggage has been stolen on a tour or at a public venue (e.g., airport, museum, restaurant, sports stadium)

  • Report it to security, the tour operator or venue management and ask them to provide written confirmation of the theft and any compensation they’ll offer.

2. Notify the police

You’ll need to report the theft to the police as soon as reasonably possible after it occurs and get written evidence that you've reported it to the police, such as a written police report.

3. Track and block your phone, tablet and credit cards

If your mobile device (phone or tablet) is lost or stolen:

  • Try calling your phone to see what happens – maybe a good samaritan has picked up your phone! Also text your phone with instructions on how to reach you
  • Lock your device and change your passwords. In many cases you may be able to use the ‘find my phone’ feature to remotely secure your phone and apps to protect your data.
  • Remotely erase data as soon as possible.
  • Call your mobile device provider and ask them to block your service and ask for written confirmation that has been done.

If your credit cards are stolen:

Contact your bank and/or credit card provider as soon as possible. They should be able to block any future charges and potentially reverse any fraudulent charges that have already taken place and cancel the card if required. Your bank or credit card provider may also be able to help you access money without a card.

4. Keep all receipts and paperwork

You’ll need to keep all your receipts, paperwork and other relevant information regarding the theft, along with your itineraries and booking and cancellation confirmations of any affected travel arrangements for when you claim. If you don’t do this, we may reduce or reject your claim.

5.Need to know more?

You can contact our 24/7 Worldwide Emergency hotline on +353 21 237 8009 or +353 21 237 8003.

If you have any questions about what's covered and not covered if your luggage is stolen, feel free to contact us.


Travel Insurance Benefits: how we can take care of you

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  • Hijacking (Explorer)
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*This is a general summary for all residents except from USA, Canada, Australia, New Zealand, Europe, Brazil, China and Philippines. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?
Phone:+353 21 237 8008 or +353 21 237 8003 (calls are not toll free. You can claim your itemised call costs)

Contact the team

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