How to Amend, Extend or Cancel your Policy

For information relating to policies purchased prior to 14 July 2021 12:00am UTC, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 14 July 2021 please see below.

It’s possible to amend, extend, or cancel your travel insurance policy. This can be done via your World Nomads membership or you can contact us and we can check your policy and make any changes available.  

Amending or extending your trip start and end dates 

Cancel and get a refund within the cooling-off period

COVID-related refunds outside of cooling-off period 

Other refunds outside of cooling-off period 

Understanding what it means to cancel your policy – what you need to know 

Amending or extending your travel insurance  

If the trip start date on your policy has not yet passed, and you haven’t made and don’t intend to make a claim, then you can change the trip start date to align with your new travel plans. You can only move your trip start date to a date that is up to 12 months after the date you purchased your policy.  You can amend the details or extend the policy via your World Nomads membership.

It's important to understand there are current limitations to travel insurance cover relating to coronavirus, including exclusions for epidemics or pandemics. Government warnings of Do Not Travel to specific regions and government regulations also impact your cover, including when you amend an existing policy.   


Refund inside the cooling-off period  

All policies are subject to a 21-day ‘cooling-off’ period within which travellers may be able to cancel their policy and obtain a full refund. If you want to cancel a policy within the cooling-off period, you can do so via your membership or by contacting us and we will refund your premium as long as you aren’t using your policy in any way.

Not using your policy means, for example, that:  

  • you haven’t travelled under your policy or started your trip; and 
  • you have not made a claim and do not intend to make a claim; and 
  • you are not exercising any other right under the policy.  

COVID-19 related refunds outside of cooling-off period 

We recognise you may be unable to travel due to a coronavirus-related event which impacts you after the cooling-off period has expired.  If you are unable to travel due to a coronavirus-related event such as government regulations or a government Do Not Travel warning to a specific region, and you haven't used and don't need to use your policy to travel or claim, you are also eligible to obtain a refund. 

Before you decide to cancel, please make sure you consider the implications and any existing value under the policy, including for example any pre-trip cancellation cover you may have. The extent of cover afforded will depend upon both the policy wording and your individual facts and circumstances.  

Other refunds outside of cooling-off period

If you choose to cancel your policy outside the cooling-off period, no refund will be provided. If we agree to refund your premium, we may charge an amount for the cover provided (e.g. a proportion of the premium for the time on risk) and an administration fee.

Understanding what it means to cancel your policy   

Remember, cancelling your policy means you won’t be eligible for any cover, and you won’t be able to make any claim under the policy. If you request and are granted a refund, your policy cannot be reinstated.    

To request a refund or for assistance when claiming, please contact us.

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Our contact details

We’re here to help if you have a question about your policy. We’re available:

  • Monday to Friday 9:00am - 5:00pm (UTC/UTC+1)

Contact us


For policies purchase on or after 2 December 2018:

+353 21 237 8007


For policies purchased before 2 December 2018:

+61 2 8256 1542