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Please note that not all content is translated or available to residents of all countries. Contact us for full details.
If you’ve bought a policy but haven’t yet started the trip, you can make certain changes.
Changed your mind? There’s a cooling-off period of 14 days, when you can cancel the policy altogether and get a full refund, as long as the policy hasn’t commenced, you haven’t yet departed and aren’t making a claim. You can do this yourself through your online membership
New departure date? You can change the start of the policy period to any date within a year from the original purchase date. You can do this yourself through your online membership
Made a mistake? You can add high-value specified items up until your policy’s start date and update some traveler details through your online membership.
If you need to change anything else, please contact us.
Want to keep travelling? We can relate! You can extend your policy through your online membership. Please see our helpdesk article on extending your policy for more information and keep in mind a 72-hour waiting period may apply. Or if your policy has ended you can buy a new one mid-trip.
Sorry, there are a couple of things that are fixed at the time you buy.
We can’t refund the unused portion of insurance if you go home early.
It’s not possible to change the level of cover once the policy has been purchased. You can always take out a new policy from scratch though.
This is only a summary of cover and does not include the full terms, conditions, limits and exclusions of the policy. You should read your policy wording in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
We’re here to help if you have a question about your policy. We’re available:
For policies purchase on or after 2 December 2018:
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For policies purchased before 2 December 2018:
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