General information and helpful government links
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New cases of Coronavirus (COVID-19) continue to be diagnosed around the world. If you are planning on traveling overseas, please be aware that many countries are restricting or banning travel.
If you are planning on traveling or transiting through any countries internationally, please check any travel advices issued by your Country of Residence and monitor the situation through local and international media as it may affect your travel insurance policy.
Helpful links:
You can also read more about how COVID-19 might affect your travel insurance policy in our Recent Events update (Select your Country of Residence) on COVID-19, or our latest safety information on it.
If you are ill and need emergency assistance, please seek medical help immediately and call an ambulance if needed. Contact our 24/7 Emergency Assistance team who can help you locate medical help, authorize payment of medical expenses and update you on local advice.
If you have any additional questions, you can contact us.
The level of coverage you’ll have for any Coronavirus related events under our Standard and Explorer plans will depend on your Country of Residence. If you are diagnosed with COVID-19 while overseas, your benefits may include:
Some of our Explorer plans also offer coverage for some additional Coronavirus-related events such as cancellation following a diagnosis to assist our travelers.
To find out what cover applies to you, read our What’s Covered for Coronavirus article, which has all of the details, including benefit limits, conditions and exclusions.
Our policies aren’t designed to cover everything, so take the time to read the terms, conditions, limitations and exclusions in the policy wording for full details so that there are no surprises if you need to use it. If you’re not sure if something is covered, get in touch.
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