How may the Coronavirus impact your travel plans?
General information and helpful government links
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How may the Coronavirus impact your travel plans?
New cases of Coronavirus (COVID-19) continue to be diagnosed around the world. If you are planning on traveling overseas, please be aware that many countries are restricting or banning travel.
If you are planning on traveling or transiting through any countries internationally, please check any travel advices issued by your Country of Residence and monitor the situation through local and international media as it may affect your travel insurance policy.
Helpful links:
- US Department of State Advice
- UK Foreign, Commonwealth Development Office
- Irish Department of Foreign Affairs
- Government of Canada
- Health Canada
- Australian Government Smart Traveller
- NZ Ministry of Foreign Affairs and Trade
You can also read more about how COVID-19 might affect your travel insurance policy in our Recent Events update (Select your Country of Residence) on COVID-19, or our latest safety information on it.
Concerned about your travel plans and how Coronavirus might affect it?
- Contact your airline, cruise or tour operator to check if tourist services are affected.
- If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.
- Refer to your policy wording for more detail or contact our Customer Service Centre to discuss your plans before making any changes. All policy terms, conditions, limitations and exclusions apply.
- Injured or ill? Contact the 24/7 Emergency Assistance Team as soon as possible. Their details are listed on your Certificate of Insurance.
- In the event of a claim covered by your policy, you must do everything you can to minimize and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. If you intend to submit a claim, please complete the claim form and if you need help doing this, contact us.
If you are ill and need emergency assistance, please seek medical help immediately and call an ambulance if needed. Contact our 24/7 Emergency Assistance team who can help you locate medical help, authorize payment of medical expenses and update you on local advice.
When you call please have ready:
- Your policy number
- A contact number and traveling companion details for where you are now
- The nature of your problem
- Your location
What to do if there are cases of COVID-19 in the region that you’re traveling in
- All travelers should follow local authorities’ advice, as well as the World Health Organization (WHO) advice and keep updated via local media and reports on what is happening. This includes following their advice on where to go and what to do, including if they require you to wear any safety apparatus such as face masks.
- Avoid all high-risk areas where there are large crowds of people and in particular avoid farms, live animal and seafood markets, and areas where animals are slaughtered, including avoiding contact with animal secretions or droppings.
- Use hand sanitizer and wash your hands regularly with soap and water.
- Consider purchasing a face mask for your travel as it may help reduce your risk of exposure to COVID-19
- Contact your airline or travel company for information about changes to flight services.
If you have any additional questions, you can contact us.
What if your next trip is affected by COVID-19?
The level of coverage you’ll have for any Coronavirus related events under our Standard and Explorer plans will depend on your Country of Residence. If you are diagnosed with COVID-19 while overseas, your benefits may include:
- 24/7 access to our Emergency Assistance team, who can help you access local medical care;
- Medical costs including hospitalization;
- Evacuation or repatriation if deemed medically necessary by us and in consultation with your attending physician
Some of our Explorer plans also offer coverage for some additional Coronavirus-related events such as cancellation following a diagnosis to assist our travelers.
To find out what cover applies to you, read our What’s Covered for Coronavirus article, which has all of the details, including benefit limits, conditions and exclusions.
Our policies aren’t designed to cover everything, so take the time to read the terms, conditions, limitations and exclusions in the policy wording for full details so that there are no surprises if you need to use it. If you’re not sure if something is covered, get in touch.
Travel Insurance Benefits: how we can take care of you*
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalized?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamWherever you are, we’re here 24/7 to help you in any emergency.
Emergency Assistance, World Nomads
Travel insurance. Simple & flexible.
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.