We’ve seen some pretty hairy accidents and illnesses, from aneurysms to scooter crashes, and at least one shark bite! When the unexpected happens, our 24/7 Emergency Assistance teams will support you and your family, so you can focus on getting better.
If you’re injured in an accident or suddenly get sick while traveling, you can be covered for emergency medical treatment overseas including:
Depending on your Country of Residence and the travel insurance plan you choose, you may also have access to Coronavirus (COVID-19) coverage for certain events. Some of our plans offer:
To find out what cover applies to you, read our What’s Covered for Coronavirus article which has some of the details, including benefit limits, conditions and exclusions.
Coverage depends on your Country of Residence and varies between plans.
We also have 24 hour multi-lingual assistance teams that can guide you to the nearest hospital, arrange medical transport, set up direct payments to the medical facility, give support to your family and help you navigate local customs. Coverage may depend on your past medical history, what's happened to you and any other conditions, limits or exclusions of cover as described in your policy.
Travel insurance isn’t designed to cover everything. Common claims we see, where there's no cover for overseas medical expenses, include:
This is not a full list of what's covered and what's not covered. There are limits, conditions and exclusions that apply, so for more information check out our articles on emergency overseas medical coverage and adventure sports coverage, and read your policy wording carefully before you buy. If you’re not sure if something is covered get in touch.
It’s essential that you get in contact with our Emergency Assistance teams as soon as possible so that they can support you from the time you fall sick or get injured until the time you're well again.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
While visiting the Monkey Forest in Bali, I was bitten by a monkey and blood was drawn. After returning to our hotel we then visited a local doctor the same evening of the bite. I received my first rabies vaccination and then went to the International SOS office in Bali for an examination. There I received a second rabies shot, and then immunoglobulin shots.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?Contact the team
Wherever you are, we’re here 24/7 to help you in any emergency.
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
Coronavirus (COVID-19) and travel - Need to know before you buy
Some but not all of our policies provide cover for some coronavirus-related events – select your Country of Residence to find out more. Cover is not available for loss arising from: government intervention including travel bans, border closures or broadly imposed quarantine requirements; events for which the Government (see your policy) has issued a ‘Do Not Travel’ warning or its equivalent, for your destination(s); or failure to follow advice from official bodies. Your ability to travel may be affected by travel restrictions. Check your cover and the latest government advice and our travel insurance alerts.