Coronavirus (COVID-19) and travel: The situation around the world is changing dramatically. Various governments have changed their travel warnings to restrict travel during this time. To understand how this may impact cover under your policy, please go to our FAQs and select your country of residence.
For the latest travel warnings and alerts around the world, read about lockdowns and border restrictions.
Vietnam's borders remain closed to most foreign travelers.
From 22 September, Vietnam has resumed international commercial flights to six destinations: Guangzhou, Taiwan, Seoul, Tokyo, Phnom Penh, and Vientiane. Entry is only permitted for diplomats, experts, investors and their family members, and Vietnamese nationals returning home.
The resumption of regular international commercial flights has been postponed until further notice. Authorities are still finalizing COVID-19 testing and quarantine procedures for arrivals when tourism does resume.
Follow the advice of health authorities in the country. COVID-19 restrictions differ depending on the level of community transmission. More severe limitations on movement may be introduced at short notice if the situation deteriorates.
Stay up to date with the latest from local news and media, and check the advice of your government travel advisory.
Tropical Storm Damrey is expected to strengthen into a Category-1-equivalent typhoon before it strikes southern Vietnam early November 4, bringing heavy rain and damaging winds. The threat of flooding rain and mudslides is highest from the north-central coast of Vietnam southward to Vũng Tàu. This threat will extend to into southern Laos and much of Cambodia.
If you are traveling in the affected regions you should follow all directions of police, emergency services and officials.
A tropical storm sitting in the South China Sea is expected to strengthen to a categoy 2 cyclone in coming days and impact northern Vietnam and Laos by late on Friday September 15th, 2017.
Cyclone Doksuri is expected to make landfall around the town of Vinh then head WNW into Laos, weakening in strength as it does. The storm is expected to bring heavy rain to the Luang Prabang and Vang Vieng regions of Laos.
Need assistance? Find the emergency contact telephone number for you.
So we can best assist you, please be ready with the following:
Bear in mind that typhoons, cyclones, and hurricanes are all the same type of weather phenomenon, but are called by different names depending on where they take place.
The absolutely best way to survive a hurricane is to avoid one. Get away from it, but if you make the decision to leave, make that decision early. Do not wait until the last minute because you may find yourself caught without proper shelter.
If you decide to stay and "ride it out" it is advisable to get to an authorized shelter. The locations of these will be broadcast, or locals will know where they are. If there is no shelter, prepare to "shelter in place" in an internal room without windows.
During the storm
After the storm
There may be cover for you if you purchased your policy prior to the storm or hurricane being declared. Check your policy or call our customer assistance teams if you are unsure.
Coverage may vary depending on your place of residence and the level of cover you have purchased, however GENERALLY the cover and benefits of Trip Cancellation or Trip Interruption may assist you. If regular carriage services to your destination have ceased for 24 hours or more (so you can't get there) you may be able to make a claim. Check with our customer assistance teams.
Before you buy a travel insurance policy, check your government travel warnings and health advice – there may be no travel insurance cover for locations with a government travel ban or health advice against travel.
You can buy at home or while traveling, and claim online from anywhere in the world. With 150+ adventure activities covered and 24/7 emergency assistance.
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