By telling us your country of residence we are able to provide you with the most relevant travel insurance information.
Please note that not all content is translated or available to residents of all countries. Contact us for full details.
If you discover that your checked-in baggage have been damaged while in transit, the policy may cover the costs incurred to repair these damaged items. If the repair cost is more than the value of an item, we will assess the claim as if the item has been stolen.
The policy excess is applied to damaged baggage claims.
Notify the carrier as soon as possible and obtain a written Property Irregularity Report (PIR). If you can’t obtain a PIR, then you must follow up within 7 days in writing to obtain this document.
We may request that you send in your damaged item to substantiate your claim. Your claim may be denied if this is not done.
Make a claim online for your damaged baggage and be sure to send in your supporting documentation.
Watch the video to learn how our travel policy can provide cover for all of your tech gear during your travels.
We’re here to help if you have a question about travel insurance.
For policies purchased on or after 1 November 2018:
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For policies purchased before 1 November 2018:
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice.
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