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As soon as you know you won’t be able to use any pre-booked or pre-paid accommodation, transport or tours, you must try to rearrange them, or if necessary, cancel.
Just remember, if you decide to rearrange, we’ll only pay up to the benefit amount. If you don’t rearrange or cancel as soon as reasonably possible, we won’t cover any additional rearrangement or cancellation costs that arise as a result. But you should only cancel arrangements when it’s absolutely necessary.
For example, if your doctor says you can’t fly for two days, but you cancel a three-week trip, rather than putting it back by two days, we’ll only cover cancellation of two days’ worth of accommodation, not the entire booking.
To support your claim, you’ll need to get the following:
You’ll need to keep your receipts, itineraries and booking and cancellation confirmations including details of any refunds received for any affected transport and accommodation.
This information may help you avoid unnecessary costs, gather the right evidence and help keep your claim hassle free.
The Coronavirus has made planning a trip harder than ever – which is why we’ve tried to add some certainty to the process with cover available on both Standard and Explorer plans. Cover is provided if you’ve had to cancel or rearrange your trip due to your or a member of your travelling party’s Coronavirus diagnosis.
Please note, there will be no automatic cover to cancel if you have been just diagnosed with COVID-19. You will need to be certified from a medical practitioner that you are too ill to travel. Diagnosis must be made after you’ve bought your policy and benefit limits apply.
If you have no option but to cancel your trip and the event is unforeseen and out of your control you may be covered for the following:
To find out what cover applies to you, read our Coronavirus cover article, which has all of the details, including benefit limits, conditions and exclusions.
Please note: COVID-19 cover depends on your Country of Residence and may vary based on wen the policy was purchased.
Protect your trip from unexpected cancellation.
We’ve got your back.
Take the pain out of medical costs while traveling abroad.
We’ve got your back.
Expenses included in Emergency Medical limits.
Help starts here.
Cover your lost, stolen or damaged gear and tech.
Help starts here.
You are not eligible to buy a policy if you travel against medical advice, travel with the intention of receiving medical treatment, or have a terminal illness. World Nomads policies cannot cover claims due to Pre-Existing Medical Conditions (PEMC), regardless of whether the condition is serious or not. You can still purchase a World Nomads policy, but the PEMC exclusion cannot be removed, and you will be responsible for any related costs.
For information on travel insurance providers that offer cover on PEMC, visit Money Helper or call 0800 138 7777.
If you need medical assistance or emergency medical evacuation our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Wherever you are, we’re here 24/7 to help you in any emergency.
Are you in need of Emergency Medical Assistance right now?
For policies purchased on or after 27 June 2024
+44 (0) 144 444 2021 (Call via an operator reverse charges. Not toll free.)
For policies purchased before 27 June 2024:
Phone: +44 (0) 203 093 1750 (Call via an operator reverse charges. Not toll free.)