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Take a Pass on Flight Delays

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Traveling is an adventure, but let's face it, flight delays can be a major buzzkill. Whether it's due to weather, mechanical issues, or the inexplicable mysteries of airline scheduling, delays are almost inevitable. And yeah, sometimes in those long stretches spent staring at the departure board it can really feel like the only thing truly taking off is your patience.

That's where SmartDelay™ comes in. With this nifty new parametric service (an insurance product that offers a pre-specified payout based upon a trigger event), World Nomads UK customers on all Annual Multi-Trip and Single Trip policies (both Standard and Explorer) can turn the frustration of a delayed flight into a chance to relax and refresh in an airport lounge.

No lounge? No problem, where available you can access alternative benefits such as spa, sleep pods and restaurant discounts. Read on to discover how SmartDelay™ can turn your travel hiccups into a smooth experience.

SmartDelay: About the Service

How does it work? Before you travel (at least 24 hours), register your flight with SmartDelay. If your flight is delayed by 90 minutes or more, you’ll receive a LoungeKey™ pass via email and SMS, giving you access to over 1,500 airport lounges or lounge alternatives worldwide. No lounge available? Not to worry - you can redeem your pass at alternative benefits such as spa, sleep pods and restaurant discounts where available.

Who is eligible for this benefit? The main policy holder and up to four additional passengers (named on their policy and on the same flight) all qualify for the pass. Just make sure you register all passengers during the registration process.

How is a delay calculated? A delay is calculated based on ‘gate’ delay reporting from airlines and airports to FlightStats. If your flight is delayed by 90 minutes or more, SmartDelay will issue lounge pass 

Registering Your Flight

Which flights can I register? You can register almost all major commercial airline flights, as long as the airline reports data accurately to FlightStats.

When can I register my flight? Register any time after your flight is scheduled and no later than 24 hours before departure. Visit World Nomads SmartDelay to register.

Do I need to register for a child? Check the policies of the lounges at your departure airport. If the lounge accepts children under two without payment, no need to register. If children are allowed but require registration, include them during your flight registration. You can refer to lounge information online at

What should I do if I don’t receive my confirmation email? Contact the Customer Service team at our partners Collinson on +44 203 725 1601 or

Can I change my email address after registration has been submitted? Once submitted, you can’t change registration details. Please cancel the registration and re-register with the correct information.

Can I amend a flight registration? To make changes, cancel your existing registration via the link in your confirmation email and re-register your flight.

Lounge Use

1. When am I eligible for the lounge pass? You’re eligible when:
  • You’ve registered your flight.
  • The airline announces a qualifying delay.
  • A LoungeKey™ lounge or alternative is available at your departure airport.
2. How will I receive my lounge pass? Your pass will be emailed and sent via SMS. Make sure your mobile device can download and open PDF attachments.
3. For how long will my lounge voucher be valid? Each pass is valid for 24 hours from issuance.
4. How do I gain access to the lounge at the airport? You’ll receive a lounge voucher with a unique QR code via SMS and email. This voucher grants access to participating lounges and alternatives at your departure airport.
5. Why was I denied entry to a lounge? Possible reasons include:
  • The lounge is closed or at full capacity.
  • The passenger name doesn’t match the pass.
  • You don’t meet the lounge’s terms (age, dress code, etc.).
6. Why didn’t I receive my lounge voucher when my flight was delayed/cancelled? The delay must be accurately reported by the airline via FlightStats. If it’s not, SmartDelay can’t issue a pass.


Travel Insurance Benefits: how we can take care of you

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This is a general summary for United Kingdom residents only. Restrictions, exclusions and limitations will apply. Benefit limits may vary depending on the plan chosen. Check the plan documents for full details.
Pre-existing medical conditions

You are not eligible to buy a policy if you travel against medical advice, travel with the intention of receiving medical treatment, or have a terminal illness. World Nomads policies cannot cover claims due to Pre-Existing Medical Conditions (PEMC), regardless of whether the condition is serious or not. You can still purchase a World Nomads policy, but the PEMC exclusion cannot be removed, and you will be responsible for any related costs.

For information on travel insurance providers that offer cover on PEMC, visit Money Helper or call 0800 138 7777.

24/7 Emergency Medical Assistance

If you need medical assistance or emergency medical evacuation our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Wherever you are, we’re here 24/7 to help you in any emergency.

Are you in need of Emergency Medical Assistance right now?

For policies purchased on or after 27 June 2024
+44 (0) 144 444 2021 (Call via an operator reverse charges. Not toll free.)

For policies purchased before 27 June 2024:
Phone: +44 (0) 203 093 1750 (Call via an operator reverse charges. Not toll free.)

Contact the team

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