Various government agencies and news outlets have reported that Tropical Cyclone Mal has a high likelihood of making landfall in Fiji on or around Wednesday November 15 local time. Some parts of Fiji are already experiencing heavy rain and severe flooding.

The severe weather forecasted for this region may cause disruption to travellers who are already in or planning to travel to the area soon.

If you’re already travelling

If you’re a World Nomads traveller and require emergency medical assistance due to this event, please contact our Emergency Assistance team as soon as it’s practicable and safe to do so.

For the latest advice, visit

If you’re planning to travel in the South Pacific

Your policy can continue to offer cover in line with the policy terms and conditions. Note that the policy offers cover based on specific, listed insured events; also, you must be aware that policy exclusions may exist. Before planning travel, please check the government advice applicable to your policy and monitor media coverage.

If your travel plans are affected

If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.

In the event you need to submit a claim, please keep in mind your maximum benefit amounts available for your plan and that you must provide all supporting documentation of the event and expenses incurred. Some benefits will not apply if the Natural Disaster has been forecasted or a storm has been named prior to purchase of your policy. If you intend to submit a claim, please complete the claim form and if you need help doing this, contact us.

If you have any other queries, please get in touch.

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