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Coronavirus (COVID-19) and travel - what you need to know.

About Coronavirus

We understand that the spread of COVID-19 has impacted your daily lives, as well as your travel plans. In these uncertain times we want to help you to understand the coverage you can receive with one of our World Nomads travel protection plans and how it relates to COVID-19. If you are considering canceling your trip please read your travel protection plan documents carefully. Cancellations due to fear of travel are not covered under the plan. However, our plan does not exclude losses associated with pandemic or epidemic conditions; meaning that if you, your traveling companion or family member were to become sick (after you purchase the plan) as a result of the COVID-19 virus, you could still receive benefits for losses covered by the plan. Please reach out to Trip Mate, our plan administrator, with questions about your coverage. You can also learn more and monitor the situation by visiting www.worldnomads.com/travel-insurance/coronavirus.

1. Safety first

Make sure everyone is safe and out of immediate danger. If the matter is pressing, contact the local emergency services. 

2. Seek medical attention

Get medical help from a health care practitioner, such as a doctor, or by going to a hospital. If you contact our 24/7 Emergency Assistance team, they can help direct you to nearby medical facilities. Once you are safe, notify the team if you haven't already, to ensure you are receiving the appropriate care and can get any questions answered along the way.  

  

3. Get it in writing

After an accident, gathering documents may be the last thing on your mind. However, it’s important to get the right paperwork before leaving the scene of the accident or the doctor’s office or hospital. Get help from a travel companion if you need to. The types of documents we’re looking for include:

  • Doctor or other medical practitioner’s reports;
  • Hospital admission reports showing the chief complaint of your visit and your diagnosis;
  • Ambulance and medical evacuation reports;
  • Police reports (if applicable);
  • Itemized invoice showing all services rendered with diagnosis.

4. Keep your receipts

In addition to official reports, you'll also need to keep original receipts as evidence for your claim. You’ll need to notify us within seven days that you’re making a claim and submit your documentation within 90 days. 

Supporting documents could include your travel itineraries, receipts for accommodations, prescription medication, ER costs, and hospital and physician reports. We reserve the right to reduce or reject your claim should you not have the proper records. 

5. Need to know more?

Read over your insurance policy to see what’s covered and to check if any terms, conditions or exclusions apply. With World Nomads, you can file your claim through our web site and send in any original documentation within 90 days.

If you have questions about coverage or the claims process, just ask us.

As always, all benefits are subject to our confirmation of the purchase of the plan, the written claim documentation we receive, and the plan provisions.




Travel Insurance Benefits: how we can take care of you

Trip Protection

Protect your hard earned vacation from unexpected cancellation.

  • Explorer Plan: $10,000
  • Standard Plan: $2,500
Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Emergency Medical Insurance

Take the pain out of medical or dental costs.

  • Explorer Plan: $100,000
  • Standard Plan: $100,000
Emergency Medical Insurance
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Evacuation

Emergency medical transportation: we’ll get you to hospital or home quickly.

  • Explorer Plan: $500,000
  • Standard Plan: $300,000
Emergency Evacuation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medivac home?

Help starts here.

Protect your gear

Covers the loss, theft or damage of your bags, tech and gear.

  • Explorer Plan: $3,000
  • Standard Plan: $1,000
Protect your gear
  • Passport or tech stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Emergency Accident & Sickness Medical Expense
  • Repatriation of Remains
  • Trip Cancellation
  • Trip Interruption
  • Trip Delay
  • Baggage & Personal Effects
  • Baggage Delay (outward journey only)
  • Rental Car Damage – where permissible
  • Accidental Death & Dismemberment
  • Generali Global Assistance 24-Hour Assistance Services
  • Generali Global Assistance Non-Medical Emergency Transportation Services
This is a general summary for US residents only. Restrictions, exclusions and limitations will apply. Benefit limits may vary depending on the plan chosen. Check the plan documents for full details.

24/7 emergency assistance

Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

For policies purchased on or after 1 January 2020:
Contact Generali Global Assistance:
Telephone: +1 954-334-8143 (Collect outside the US)
+1 877-289-0968 (Toll-free in the US and Canada)

For policies purchased before 1 January 2020:
Contact One Call Worldwide Travel Services Network
Telephone +1-855-878-9588 (toll free within the US and Canada)
or +1-603-328-1329 (toll free outside the US and Canada)

Contact the team
Wherever you are, we’re here 24/7 to help you in any emergency.
Aurelie's portrait photo
Aurelie Menard,
Emergency Assistance, World Nomads

Travel insurance. Simple & flexible.

Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.

World Nomads Travel Insurance was reviewed on Trust Pilot on 1st August 2017 and rated 4 stars

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