For policy holders with policies purchased after Tues, 7 June, 2017 5:00 pm CDT

1. Gather your receipts.

It's helpful to get all of your receipts and invoices together first and submit all expenses for your claim at once. Keep copies of every expense, bill, invoice and report as you will need to provide these to the claims team so they can assess your claim.

2. Sign in.

Sign into your World Nomads membership. Use the links to 'Make a claim' once signed in to your membership dashboard.

3. Make a new claim.

Select the policy you wish to claim against.

 

Just so you know, you'll need to submit a new claim for each individual event and type of expense.

4.Tell us what happened

Simply follow the prompts and answer all the questions relevant to your claim to tell us who was involved, what happened and when.

5.List your expenses

List each expense for the amount shown on your receipt/invoice and answer all other questions.

6.Now we'll need your supporting documentation.

You'll be sent an email advising what documentation you will need to send us to support your claim.

7. Upload your documentation, receipts, invoices or other proof of your expenses

If you need help to upload, there are instructions on how to do this in the email we sent you.

8.Review your claim

Check your claim details or edit your claim before you submit it if needed.

9.Submit your claim

Check that your contact details are correct and nominate someone to speak to us about your claim on your behalf if you need to. Then submit your claim. You will be sent an email confirmation that your claim has been submitted and we will pass your claim details onto your insurer’s claims team.

Once a claim is approved, you should receive payment within 5 business days.

10.Communicate with the claims team

You can email or call:

U.S residents email: [email protected]

Your claim will be managed by Trip Mate in Missouri,USA for your insurer and World Nomads. The claims team at Trip Mate are available 24 hours/day, 7 days/week and will review your claim and let you know what documentation they need.

Phone Toll-Free: +1-844-207-1930 ( within US and CAN)
or direct (collect): +1-816-905-3963

Policies purchased before Tues, 7 June, 2017 5:00 pm CDT.

You can claim online while traveling or after you return home through your World Nomads membership.

You can also contact the Emergency Assistance Team for assistance and advice.

It’s easy to claim online, just follow these steps:

1. Gather your receipts.

Keep all original documentation of every expense, bill, invoice and report as you will need to provide these originals to the claims team so they can assess your claim. It's helpful to get all of your receipts and invoices together first and submit all expenses for your claim at once.

2. Sign in.

Sign into your World Nomads membership. Use the links to Insurance 'Make a Claim'

3. Choose the type of claim.

You’ll have to submit a new claim for each individual event and type of expense.

4. Agree to the terms and conditions.

Also tell us if you do or don’t want us to share your description of what happened with other travelers (we promise to keep your personal details private).

5. Claim Payout options:

Once assessed and approved, your claim payout will be sent as a check to your home address.  Sorry, we don't send payments onto your credit card.

6. Enter your expenses.

List each expense for the amount shown on your receipt/invoice and answer all other questions.

7. Tell us what happened.

Follow the questions to tell us who was involved, what happened and when.

8. Submit your claim.

Check your claim details or edit your claim before you submit it. After you press “Submit”, you will be sent an email confirmation that your claim has been submitted and we will pass your claim details onto your insurer’s claims team.

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9. Communicate with the claims team.

Your claim will be managed by Trip Mate in Missouri,USA for your insurer and World Nomads. The claims team at Trip Mate are available 24 hours/day, 7 days/week and will review your claim and let you know what documentation they need.

Phone Toll-Free: +1-844-207-1930 ( within US and CAN)
or direct (collect): +1-816-905-3963
Email:[email protected]
 

You can sign into your membership to send and read messages about your claim. You can access your new messages from your home page or old messages from your Insurance page under “Your policies”

10. Send your documentation.

Use the document checklist provided by the claims team to send all documents required to support your claim. You can send these to the claims team by email or originals by post. Don’t forget to attach a copy of your policy certificate or reference to your policy number/claim number so the claims team know who they belong to! If you send by post, make sure you keep a copy.

Email: [email protected]

World Nomads Claims
Trip Mate Claims Service Team
9225 Ward Parkway
Suite 200
Kansas City,MO
64114, USA

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Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance team, available 24 hours, 7 days a week.

Contact us

Phone

Policies purchased on or after 1 January 2020:



+1 954-334-8143


+1 877-289-0968

_________________


Policies purchased before 1 January 2020:



+1-603-328-1329


+1-855-878-9588

Email

Policies purchased on or after 1 January 2020:

[email protected]

_________________

Policies purchased before 1 January 2020:

[email protected]

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available

Contact us

Phone

Within the USA & Canada toll free:
1-844-207-1930

From anywhere in the world, direct / collect:
+1-816-905-3963