Making a claim online is easy, but you’ll need a World Nomads membership.
Remember, for medical emergencies and cases where you’ll need evacuation, you should contact the Emergency Assistance Team to see if you’re covered and to obtain pre-approval. The team can make hospital and physician referrals and arrange evacuation services with approved providers. It’s important that you take this step so that you don’t run into any surprises when you make a claim.
When you’re ready, just follow these steps:
1. Gather your receipts
It helps to get all of your receipts and invoices together so you have them on hand when you go to submit your claim. Keep every expense, bill, invoice and report – these are important documents used to assess your case.
2. Sign in
Sign into your World Nomads membership. Once logged in to your membership dashboard, follow the prompts to 'Make a claim'.
If you don’t have a membership, you can create a membership on this page. You’ll need to enter your email and the policy number of your last purchase.
If you forgot your log-in details, you can email us with the subject line 'Password Reset'.
3. Start a new claim
In your dashboard, you should see all the policies that you’ve purchased as a member. Select the policy you wish to use. You’ll need to submit a new claim for each individual event and type of expense.
Policy missing? You’ll need to contact us to request a membership merge.
4. Tell us what happened
Continue to follow the prompts and answer the questions relevant to your claim. You’ll be asked to describe the details around the event: who was involved, what happened and when.
5. List your expenses
Itemize each expense for the amount shown on your receipt/invoice. Answer the accompanying questions.
7. Send your supporting documentation
You'll be sent an email telling you what documentation you will need to send, along with instructions on how to upload the files (they should be no larger than 5 mb each.) If you’re having trouble, you can read this Help Center article.
8. Review your claim
Check that your contact details are correct, then submit your claim. You should receive an email confirmation, and under separate cover, a unique claims number from our claims administrator, Trip Mate.
Once your claim is reviewed, the claims team will get in touch if any additional information or documents are required. Otherwise, you should be getting a decision within 20 business days.
Any payouts should be sent through a check, either electronically or by mail.
9. Communicate with the claims team
Questions? You can reach us at: