How do I check on the status of my claim?

There are several ways you can check on the status of your claim.

You should have been assigned a unique claims number after you’ve submitted a claim (It should have arrived in a separate email from the confirmation of receipt.) Have that number handy. If you haven’t received one, please be patient – and feel free to follow up if it’s been some time. You won’t be able to proceed without the claims number because there won’t be a record of your information in our systems.

By phone 

You can give the customer service team a call at 1-844-207-1930 from the USA or Canada or 1-816-905-3963 from anywhere in the world. Press 4 to check on an existing claim and stay on the line. A virtual assistant will text you a link where you can check your claim status.   

Check the website

Trip Mate is World Nomads’ claims administrator for U.S. residents. You can log onto their web site at www.travelclaimsonline.com, click on the menu field on the right side of the screen and select "Claim Status." After you submit the three fields of information (last name, date of birth, claim ID), your claim activity log, which shows your claims status, should appear.

By email

You can send us an email to check on the status of your claim. Select “Travel Insurance” and “Making a Claim” in the contact form. A member of the claims team should get back to you with an update.


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Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance team, available 24 hours, 7 days a week.

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Phone

Policies purchased on or after 1 January 2020:



+1 954-334-8143


+1 877-289-0968

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Policies purchased before 1 January 2020:



+1-603-328-1329


+1-855-878-9588

Email

Policies purchased on or after 1 January 2020:

[email protected]

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Policies purchased before 1 January 2020:

[email protected]

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available

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Phone

Within the USA & Canada toll free:
1-844-207-1930

From anywhere in the world, direct / collect:
+1-816-905-3963