First of all, thanks for your patience. If you’re having trouble submitting a claim, it could be because of one of the following reasons:
You don't have a membership
The easiest way to make a claim is online, but you need to have a membership to do so. You can create a membership on this page. You’ll need to enter your email and the policy number of your last purchase. Once you’ve created a membership, you should follow the prompts to make a claim, which starts with selecting the policy you want to use to make a claim.
Your policy is missing in your account
It’s possible that you checked out as a guest even though you have a membership, which is why your policy isn’t showing up in your account. You’ll need to contact the customer service team to request a membership merge ( Select “Travel Insurance” and “My Membership” in the contact form.) Once the merge is complete, you’ll be able to start a claim.
You can't upload your documents
Check to see if your attachments fit our formatting requirements: We accept emails, text and Word documents, jpegs and pdfs, and each document should no larger than 5mb. If you’re still having issues, you may need to email us your documentation or send it through the mail to the address below:
Trip Mate
9225 Ward Parkway, Suite 200
Kansas City, MO 64114
Be sure to make copies of the originals for your own records.
The website isn't working
Sometimes the website gets finicky. If you’ve tried using a different browser or device and still no success, contact the service team who can help you set up a claim.
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Contact our Emergency Assistance Team
For help in an emergency, contact the Emergency Assistance team, available 24 hours, 7 days a week.
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Policies purchased on or after 1 January 2020:
_________________
Policies purchased before 1 January 2020:
Policies purchased on or after 1 January 2020:
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Policies purchased before 1 January 2020:
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available
Contact us
Within the USA & Canada toll free:
1-844-207-1930
From anywhere in the world, direct / collect:
+1-816-905-3963