What should I do if I'm having trouble submitting a claim?

First of all, thanks for your patience. If you’re having trouble submitting a claim, it could be because of one of the following reasons:

You don't have a membership

The easiest way to make a claim is online, but you need to have a membership to do so. You can create a membership on this page. You’ll need to enter your email and the policy number of your last purchase. Once you’ve created a membership, you should follow the prompts to make a claim, which starts with selecting the policy you want to use to make a claim.

Your policy is missing in your account

It’s possible that you checked out as a guest even though you have a membership, which is why your policy isn’t showing up in your account. You’ll need to contact the customer service team to request a membership merge ( Select “Travel Insurance” and “My Membership” in the contact form.) Once the merge is complete, you’ll be able to start a claim.

You can't upload your documents

Check to see if your attachments fit our formatting requirements: We accept emails, text and Word documents, jpegs and pdfs, and each document should no larger than 5mb. If you’re still having issues, you may need to email us your documentation or send it through the mail to the address below: 

Trip Mate
9225 Ward Parkway, Suite 200
Kansas City, MO 64114

Be sure to make copies of the originals for your own records.

The website isn't working

Sometimes the website gets finicky. If you’ve tried using a different browser or device and still no success, contact the service team who can help you set up a claim.


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  • All contact details
  • Emergency Assistance Contact
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Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance team, available 24 hours, 7 days a week.

Contact us

Phone

Policies purchased on or after 1 January 2020:



+1 954-334-8143


+1 877-289-0968

_________________


Policies purchased before 1 January 2020:



+1-603-328-1329


+1-855-878-9588

Email

Policies purchased on or after 1 January 2020:

[email protected]

_________________

Policies purchased before 1 January 2020:

[email protected]

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available

Contact us

Phone

Within the USA & Canada toll free:
1-844-207-1930

From anywhere in the world, direct / collect:
+1-816-905-3963