Travel Insurance: Who do I call for emergency help?

Generali Global Assistance

World Nomads partners with Generali Global Assistance (GGA) to provide emergency and travel assistance services to U.S. residents.

Generali Global Assistance is available 24 hours, 7 days a week, 365 days a year from anywhere in the world:

Telephone: +1-877-289-0968 (toll free within the US and Canada)

Telephone: +1-954-334-8143 (Collect worldwide)


What if I require emergency assistance?

Medical Emergency: Contact the local emergency authorities to get immediate assistance. Once you’re in a safe location and getting treated, contact Generali Global Assistance as soon as possible so that they can start monitoring your medical care. If your case requires a medical evacuation, GGA’s medical team will determine the safest method of transport once you are deemed fit enough to travel.

GGA can also help with:

  • physician and hospital referrals (including finding an English-speaking doctor or arranging translation services).
  • connecting with the claims department to confirm your travel insurance benefits.
  • transferring medical records to your treating doctor at home.

Travel Emergency: If you’re experiencing a travel emergency (say, your airline has lost your baggage or your credit card got stolen) GGA can provide support. Generali has local resources throughout the world, so even if you’re in a remote location, you can contact them to help you locate lost luggage, arrange transportation tickets or replace travel documents such as visas and passports.

You’ll also need to notify the airline if they’ve lost your luggage, and notify the local police if your personal property has been stolen. You’ll need airline and/or police reports, depending on the situation, when you get ready to file a claim. 

The most important thing to remember is to contact GGA as soon as possible. GGA can assist you in major foreign languages. Interpreters are standing by, and for more complex translations, GGA can refer you to local translators.

What if I am traveling in a remote location and am having a difficult time reaching Generali Global Assistance or getting my documentation back to them?

Generali Global Assistance has the ability to receive local and collect calls and correspondence through emails. If you can't get in touch, or vice versa, Generali Global Assistance has a local presence in more than 200 countries around the world. Generali Global Assistance will work with hospital employees, hotel staff, tour leaders, family members back home, and companion travelers to determine the best way to communicate with you.

Who can contact Generali Global Assistance?

It’s always best that you call yourself, but it’s understandable that in an emergency, it’s not always possible. Anyone capable of providing your basic information (name, age and contact info) – such as your tour leader, travel agent, a family member at home, your hospital or travel companion – can give GGA a call for assistance and provide updates throughout the case. Due to privacy laws, GGA Generali can release information only to those designated by you on your medical release authorization.

What other services does Generali Global Assistance offer?

Besides emergency medical and transportation, Generali Global Assistance provides a number of other travel support services. You can get information about your destinations, such as visa and passport requirements, health hazard advisories, currency exchange rates, and immunization requirements. GGA also offers a concierge service, where you can make restaurant and rental car reservations, purchase tickets for sports, concerts and theater performances, and get food delivered to your hotel or rental.

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Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance team, available 24 hours, 7 days a week.

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Policies purchased on or after 1 January 2020:

+1 954-334-8143

+1 877-289-0968


For policies purchased on or after 1 January 2020:

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available

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Within the USA & Canada toll free:

From anywhere in the world, direct / collect: