World Nomads makes it easy to submit a travel insurance claim online. This process will need digital versions of your supporting documents. Here’s how to do this:

• Use a scanner app to scan documents with your smartphone’s camera.
• Use a scanner to create an image file or PDF of your document.
• Take a photo with a digital camera, such as the one on a smartphone.

Please ensure your digital document is sharp and legible, with no text cropped off the sides.

We accept emails jpegs and pdfs (as well as text and Word documents). Each document should be no larger than 5mb.

The claims department may ask you to send the original versions of your digital documents. In the event of a medical claim, immediate notice should be provided to the Emergency Assistance Team.

If you’re having trouble uploading documents, you may need to email us your documentation or send it through the mail:

Trip Mate
P.O. Box 527
Hazelwood, MO 63042

Be sure to make copies of the originals for your own records.

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For help in an emergency, contact the Emergency Assistance team, available 24 hours, 7 days a week.

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Policies purchased on or after 1 January 2020:

+1 954-334-8143

+1 877-289-0968


For policies purchased on or after 1 January 2020:

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