World Nomads makes it easy to submit a travel insurance claim online. This process will need digital versions of your supporting documents. Here’s how to do this:
• Use a scanner app to scan documents with your smartphone’s camera.
• Use a scanner to create an image file or PDF of your document.
• Take a photo with a digital camera, such as the one on a smartphone.
Please ensure your digital document is sharp and legible, with no text cropped off the sides.
We accept emails jpegs and pdfs (as well as text and Word documents). Each document should be no larger than 5mb.
The claims department may ask you to send the original versions of your digital documents. In the event of a medical claim, immediate notice should be provided to the Emergency Assistance Team.
If you’re having trouble uploading documents, you may need to email us your documentation or send it through the mail:
Trip Mate
9225 Ward Parkway, Suite 200
Kansas City, MO 64114
Email:[email protected]
Be sure to make copies of the originals for your own records.
Related Articles
View moreWe can help you...
Can't find the answer you are looking for?
Contact us- All contact details
- Emergency Assistance Contact
- Claims contact
Contact our Emergency Assistance Team
For help in an emergency, contact the Emergency Assistance team, available 24 hours, 7 days a week.
Contact us
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available
Contact us
Within the USA & Canada toll free:
1-844-207-1930
From anywhere in the world, direct / collect:
+1-816-905-3963