How do I make a claim if I can't complete it online?

It is your insurer who determines what format your supporting documentation must be received in order to proceed with assessing your claim.

You may need to send in (by post) your original copies of the requested documentation to support your claim (depending on the claim type) or you can scan and email them.

The claims team at Trip Mate are available 24 hours/day, 7 days/week and will review your claim and let you know what documentation they need.

Phone Toll-Free: +1-844-207-1930 ( within US and CAN); or
Phone Direct (collect): +1-816-905-3963
Email:[email protected]


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Email

Policies purchased on or after 1 January 2020:

[email protected]

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Policies purchased before 1 January 2020:

[email protected]

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available

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Phone

Within the USA & Canada toll free:
1-844-207-1930

From anywhere in the world, direct / collect:
+1-816-905-3963