Travel Insurance: How do I find my policy certificate?

For residents of Australia

When you buy World Nomads travel insurance, we always email your policy certificate and the Product Disclosure Statement (PDS) to you.

Purchased as a member?

You can always access your policy certificate and policy wording at any time just by signing in.

Choose your policy number to see all its details and obtain all your policy documents.

Purchased as a guest?

If you purchased a guest and you have a membership, the policy won't show up in your membership. You'll need to be in touch with the service team, advise your policy number and they'll be able to merge your policy into your membership.

If you don't have a membership, you can create one here.

Visit our policy documents page

You can access your policy documents as a member or guest by visiting our policy documents page. All you need to do is follow the prompts on the page, whether you have purchased a policy before or if you are planning to buy a policy.

Need a hand?

Once you purchase your policy online, you’ll receive an email confirming your purchase along with your policy documents. If you are a World Nomads member, your Certificate of Insurance and PDS will also be available to view from your World Nomads membership.

Contact World Nomads as soon as possible if you don’t receive the confirmation email or if the documents you receive are not correct; we will assist you with correcting your policy.

Get a quote 24/7

Whether you’re in the midst of planning a trip or you’re already on the road, World Nomads can provide simple and flexible travel insurance. Get an instant quote online today and discover how we can help you come unstuck if the worst happens.

This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your PDS in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.

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Our contact details

We’re here to help if you have a question about your policy. We’re available:

  • Monday to Friday 9:00am - 6:00pm (AEST/ADST)
  • Saturday to Sunday closed (AEST/ADST)

Contact us


Within Australia:
1300 787 375

From anywhere in the world:
+61 2 8256 1542