Learn how to submit claims and liaise with our claims people while you are still travelling.

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Apparently something didn't go as planned ...

No problem, we're here to help you. Things don't always happen the way we want them to, so we'll help you work it out as soon as possible. Please read the following steps carefully so that our teams can assist you quickly.

1) Call our assistance team

Zurich Travel Call Centre
Call 0800-892-1341 (from Brazil only)
Monday to Friday from 9am to 6pm and Saturday from 9am to 2pm (except holidays).

Other options to get in touch with us:

If you are in Brazil, call: (11) 2526-9312

If you are abroad, call: +1 (877) 660-2844

You can also send us a Whatsapp message: +57 (316) 851-0533

Or send an email to:
[email protected]  (for Emergency Assistance)
[email protected]
 (for Claims and Reimbursements)

Please make your calls using a landline to avoid roaming fees (their are not refundable). If it is not possible to make a collect call, keep the receipt and ask for a refund.

The contact with our customer service teams does not exempt you from the obligation to deliver all required documents.

2) Our team will tell you what you need to do next.

Depending on your case, what happened to you or your Travel Insurance plan, the procedures may differ. By calling us you will know the best way forward.

3) If required by our team, download the form

If our team ask you to download the Claims Form, you are in the right place. Click on the button below to download the form.


4) Fill out the form

After downloading the form read, the instructions and carefully fill in the fields. Remember, the more details you have, the better and faster your service will be. Another very important tip, always provide true information.

5) Email us the fulfilled form

Form completed? It's time to send us your information.

Send the completed form and all requested documents to:
[email protected]

Please indicate in the subject of the email the service number obtained from the Call Center agent.

Don't worry, all information is protected by our Privacy Policy.

We will review the form and documents and contact you as soon as possible.

Done! Now just wait for our team to get back to you, thank you.