World Nomads makes it easy to submit a travel insurance claim online. This process will need digital versions of your supporting documents. Here’s how to do this:

• Use a scanner app to scan documents with your smartphone’s camera.
• Use a scanner to create an image file or PDF of your document.
• Take a photo with a digital camera, such as the one on a smartphone.

Please ensure your digital document is sharp and legible, with no text cropped off the sides. The claims department may ask you to send the original versions of your digital documents. In the event of a medical claim, immediate notice should be provided to the emergency medical assistance team.

If you have a question about your claim, please contact the claims team from 8am-8pm (EST) on business days.

New Brunswick, Newfoundland and Saskatchewan Residents:

Phone (from Canada and the Continental U.S): 1-888-566-8028
Phone (from anywhere else in the world): 1-819-566-8028

Travel Guard Canada
c/o Global Excel Management
73 Queen, Sherbrooke, Qc
J1M 0C9

All Other Provinces:

Phone (from Canada and the Continental U.S):1 -866-878-0192
Phone (from anywhere else in the world): 1-416-646-3723

Travel Guard Canada
Attn: Claims Department
120 Bremner Boulevard, Suite 2200, Toronto, ON M5J 0A8



This is only a summary of coverage and does not include the full terms and conditions of the policy.  It is important you read and understand your policy as it contains benefits, conditions, exclusions and pre-existing condition exclusions.  If you do not understand your coverage or if you have questions, just ask us.

Related Articles

View more

Can't find the answer you are looking for?

Contact us
  • All contact details
  • Emergency Assistance Contact
  • Claims contact

Contact our Emergency Assistance Team

For help in an emergency, contact Worldwide Emergency Medical Assistance and LiveTravel™, 24 hours a day, 7 days a week.

Contact us


International collect:
+1 416 646 3723

Within Canada & continental USA, toll free:
+1 866 878 0192

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available:

Contact us


New Brunswick, Newfoundland and Saskatchewan Residents:

1 888 566 8028

1 819 566 8028


All Other Provinces:

1 866 878 0192

1 416 646 3723