Travel Alert: Israel & Palestinian Territories - October 2023

On Saturday 7 October 2023, Israel declared a state of war in response to a Hamas-led terrorist attack into Israel. At the date of publication of this alert, military conflict between the two is ongoing.

If you are in the affected areas, follow the advice of local authorities, including evacuation orders, at all times. Travellers in these areas may experience disruption to their travel plans.

Who to contact if you need help

The Government of Canada provides information on obtaining assistance outside of Canada at For the latest advice for travel to Israel, visit

If you are travelling and need help or advice on what to do, you can contact our Emergency Assistance Team at Travel Guard. Your World Nomads policy includes 24/7 worldwide emergency medical assistance as well as travel and security assistance.

24/7 Worldwide Emergency Medical Assistance and LiveTravel™

Canada and Continental USA (Toll Free): 1-866-878-0192; or

International Collect: +1 416-646-3723

Our assistance co-ordinators will provide guidance should you require emergency medical or dental assistance 24 hours a day, seven (7) days a week. You must notify us prior to any emergency medical treatment and prior to any surgery, invasive procedure or hospitalization. We will make every effort, although we cannot guarantee, to pay providers directly.

The LiveTravel™ service team can help You with emergency travel problems that can arise during a trip.

Services include:

  • Emergency and after-hours travel services
  • Rebooking flights
  • Hotel reservations
  • Ground transportation
  • Luggage tracing
  • Lost/Stolen credit card replacement

Security Assistance

Canada and Continental USA (Toll Free): 1-866-878-0192; or

International Collect: +1 416-646-3723

Through the support of a global network of more than 100 security experts, we provide prompt responses to security issues, from minor security incidents to truly life-threatening events. Available 24/7.

We provide:

  • Secure evacuation assistance
  • Security and safety advisories, global risk analysis and specialist consultations
  • Urgent message alerts
  • 24/7/365 incident response services to assist customers and their families

Customer Service

Canada and Continental USA (Toll Free): 1-877-328-2528; or

International Collect: +1 416-646-3723


If you need to make a reverse charge call, contact the international operator, however, there may be restrictions when using mobiles. If you aren't sure, ask your hotel reception to connect you.

We understand this can be a stressful situation for travellers but it’s important to stay calm, listen to local news reports and take the advice of local authorities.

If your travel plans are affected

Before planning travel, please check the government advice applicable to your policy and monitor media coverage.

If you need to change your travel arrangements, contact your airline, tour operator, cruise company or travel agent for assistance in the first instance.

If you have any other queries, please get in touch.

This is only a summary of coverage and does not include the full terms and conditions of the policy. It is important you read and understand your policy as it contains benefits, conditions, exclusions and pre-existing condition exclusions. If you do not understand your coverage, or if you have questions, just ask us.

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Our contact details

We’re here to help if you have a question about travel insurance. We’re available:

  • Monday to Friday 7:00am - 7:00pm (CST)

Contact us


Within Canada & continental USA, toll free:
1 877 328 2528

International collect:
+1 416 646 3723