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Report cancellations, interruptions and delays to us immediately and no later than the next business day. Once you know that you won’t be able to travel, you should call your travel provider to try to reschedule any accommodations, transportation or tours that you’ve already paid for — and at the last resort, cancel.
If you’re planning to file a claim, you’ll need to submit doctor or medical practitioner’s reports confirming illnesses or injuries; ambulance reports; hospital admission reports and other relevant medical documentation.
You'lll need to keep your receipts, itineraries and booking and cancellation confirmations, including details of any refunds received for any affected transport and accommodation.
Our suggestions should help you avoid unnecessary costs, gather the right evidence and help keep your claim hassle free.
This is only a summary of coverage and does not include the full terms and conditions of the policy. It is important you read and understand your policy as it contains benefits, conditions, exclusions and pre-existing condition exclusions. If you do not understand your coverage, of if you have questions about your coverage, just ask us.
Insurance protection for your hard earned vacation in the event of unexpected cancellation.
We’ve got your back.
We’ll get you to hospital or home quickly.
Help starts here.
Coverage for the theft, damage or delay of your bags, tech and sports gear.
Help starts here.
Protect your health
Protect your trip
Protect your stuff
Assistance Services
Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Telephone +1 866 878 0192 (toll-free from Canada and the Continental U.S.) or +1 416 646 3723 (collect from anywhere else in the world)
Contact the teamBefore your trip, check the latest government advice for any travel alerts for your destination.
1 Comment
We are coming back from our trip early. Is it possible to get a refund for the weeks we do not need the insurance.
Kind regards
Tracey Cobane