What to do if you can’t travel because someone at home is sick or injured
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1. Rearrange or cancel your bookings
Report cancellations to us immediately and no later than the next business day. Once you know that you won’t be able to travel, you should try to reschedule any accommodations, transportation or tours that you’ve already paid for – and at the last resort, cancel.
2. Get it in writing
If you’re planning to file a claim, you’ll need to submit doctor or medical practitioner’s reports confirming illnesses or injuries; ambulance reports; hospital admission reports and other relevant medical documentation.
3. Keep your receipts
You’ll need to keep your receipts, itineraries and booking and cancellation confirmations including details of any refunds received for any affected transport and accommodation.
Our suggestions should help you avoid unnecessary costs, gather the right evidence and help keep your claim hassle free.
It is important that you read and understand your policy as it contains benefits, conditions, exclusions and pre-existing conditions. If you do not understand your coverage or if you have questions, just ask us.
Reconnect with the world with World Nomads travel insurance.
Itching to travel again?
Explore the world with World Nomads travel insurance. Our plans provide coverage for certain claims arising from Coronavirus (COVID-19).
Conditions and exclusions apply.
For more information, visit Travel Insurance & COVID-19 and our Travel Insurance & Coronavirus (COVID-19) FAQs.
Trip cancellation
This benefit helps you recover non-refundable, pre-paid trip costs when you have to cancel your trip for a covered reason such as if you receive a confirmed and documented diagnosis of COVID-19, as certified by a physician, before your departure. Please refer to the Trip Cancellation section of your policy for more information.
Emergency medical
If you unexpectedly get sick with COVID-19 or another illness when travelling, you may be eligible for emergency medical benefits, including diagnostic tests prescribed by a physician. Please refer to the Emergency Medical section of your policy for more information.
Emergency evacuation
If a physician recommends that you be transported to a hospital in your home province for emergency medical treatment, you could be covered for medical air evacuation. Please refer to the Emergency Evacuation section of your policy for more information.
Trip interruption
During your travels, you might have to return home early because of sudden or unforeseen circumstances. With trip interruption coverage, you may be eligible for reimbursement for a one-way, economy-class ticket home and any pre-paid, unused portions of your trip if you need to change your plans for a covered reason. There is no coverage for circumstances related to COVID-19 unless those circumstances relate to a new, confirmed and documented diagnosis that the insured has contracted Coronavirus while travelling. Please refer to the Trip Interruption section of your policy for more information.
24/7 Emergency Assistance
Whether you’re stranded in a foreign country or need to reschedule a flight, our Emergency Assistance team is available 24/7 in whatever part of the world you’re travelling.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Protect your hard earned vacation from unexpected cancellation.
- Explorer Plan: $5,000
- Standard Plan: $2,500
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Insurance
Take the pain out of medical or dental costs.
- Explorer Plan: $10 million
- Standard Plan: $5 million
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Evacuation & Repatriation
We’ll get you to hospital or home quickly.
- Explorer Plan: $500,000
- Standard Plan: $500,000
Emergency Evacuation & Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Covers the theft, damage or delay of your bags, tech and sports gear.
- Explorer Plan: $3,000
- Standard Plan: $1,000
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Medical Expenses
- Emergency Dental for Injury or Sickness
- Bedside Companion Travel and Subsistence
- Emergency Professional Services
- Emergency Evacuation and Repatriation
- Return of Travel Companion/Dependent Children
- Return to Your Trip Destination
- Return of Remains
- Travel Accident
- Flight Accident
- Trip Cancellation
- Trip Interruption
- Trip Delay
- Baggage and Personal Effects Theft or Damage
- Baggage and Sporting Equipment Delay
- Travel Documents Theft or Damage
- Sporting Equipment Theft or Loss by a Common Carrier
- Covered Adventure Sports listed in Policy
Assistance Services Included
- LiveTravelTM Emergency Assistance
- Worldwide Travel Assistance
- Adventure Travel Hotline
- 24/7 Security
- Travel Medical Assistance
- Bag Trak
24/7 emergency assistance
Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Telephone +1 866 878 0192 (toll-free from Canada and the Continental U.S.) or +1 416 646 3723 (collect from anywhere else in the world)
Contact the teamWherever you are, we’re here 24/7 to help you in any emergency.
Emergency Assistance, World Nomads
Travel insurance. Simple & flexible.
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
Coronavirus (COVID-19) and travel - what you need to know
COVID-19 is a foreseen or known event. If you are purchasing a new policy, certain coverages will not apply. Please read the details here.
About Coronavirus