Am I covered by travel insurance if my passport's been lost, stolen or damaged?

Yes, you can make a claim for the expenses you incur to replace your passport if it’s stolen, lost or damaged under specific circumstances.

What’s covered

The costs to replace your passport including:

  • necessary transportation charges
  • fees
  • photos

Your passport is covered when:

  • stolen while you were carrying it (when the theft is observed)
  • stolen from a locked safety box or locker where there are visible signs of forced entry.
  • stolen from your locked accommodation abroad
  • lost or damaged by fire or other natural disaster if locked in your accommodation abroad or in a  locked safety box .

What you need to do if your passport is stolen or lost:

Report the theft or loss to your passport to:

  • the nearest police authority within 24 hours of the discovery and obtain a police report.
  • your nearest embassy, consulate or government office so you can apply for your replacement passport. Contact the 24/7 Emergency Assistance Team if you need help locating any of these offices.

When making a claim for your lost or stolen passport, you must provide the written police report and receipts for all costs incurred to support your claim.

Also be aware that any claim submitted related to the theft, loss or damage to your passport will have a €70EURO/$100USD policy excess deducted per person, per claimable event.

What’s not covered

Travel insurance is not designed to cover everything, so take the time to read the full description of cover in the policy wording for full details on what’s covered and what’s not covered.

There’s no cover for:

  • costs related to the time involved in replacing your passport
  • stolen passports if left unsupervised or if you don’t take reasonable care to protect it.

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Our contact details

We’re here to help if you have a question about travel insurance. We’re available:

  • Monday to Friday 9:00am - 5:00pm (UTC/UTC+1)

Contact us


For policies purchase on or after 2 December 2018:

+353 21 237 8006


For policies purchased before 2 December 2018:

+61 2 8256 1542