Yes, you can make a claim for the expenses you incur to replace your passport if it’s stolen, lost or damaged under specific circumstances.
What’s covered
The costs to replace your passport including:
- necessary transportation charges (excluding expenses incurred to return home which may be covered under Missed Departure Outside Your Country of Residence (Section 7)
- photos
Your passport is covered when:
- stolen while you were carrying it (when the theft is observed)
- stolen from a locked safety box or locker where there are visible signs of forced entry.
- stolen from your locked accommodation abroad when it is stored out of plain view if no safety deposit box is available
What you need to do if your passport is stolen or lost:
Report the theft or loss of your passport to:
- the nearest police authority within 24 hours of the discovery and obtain a police report.
- your nearest embassy, consulate or government office so you can apply for your replacement passport.
When making a claim for your lost or stolen passport, you must provide the written police report and receipts for all costs incurred to support your claim.
Also be aware that any claim submitted related to the theft, loss or damage to your passport will have a €100 policy excess deducted per insured person, per event.
What’s not covered
Travel insurance is not designed to cover everything, so take the time to read the full description of cover in the policy wording for full details on what’s covered and what’s not covered.
There’s no cover for:
- costs related to the time involved in replacing your passport
- stolen passports if left unattended or if you don’t take reasonable care to protect it.
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