For information relating to policies purchased prior to 8 November 2022, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 8 November 2022, please see below.
If your trip hasn't gone to plan and you need to find out more about travel insurance for emergency transport, evacuation and repatriation expenses, this information may help.
If you are accidentally injured, become seriously ill with COVID-19 or some other illness, or in a worst-case scenario you or a loved one dies while abroad, your policy may cover emergency transport, medical evacuation and repatriation expenses back to your country of residence.
Keep in mind that you’ll first need to contact your private health insurer/private medical insurance (PMI) provider (if applicable) and follow their emergency medical procedures and their claims procedures. Cover available under this travel insurance policy is in excess of any cover provided by your PMI. Also, provide us with details of your PMI provider to help us co-ordinate your care. Where your PMI provider does not cover you, contact our 24/7 Emergency Assistance Team before incurring medical costs. You must let us know how you are going and keep in contact with our EA team until you no longer require treatment or assistance.
If you are travelling in the European Economic Area (EEA) or Switzerland, you must carry your valid European Health Insurance Card (EHIC) to access medically necessary, state provided healthcare.
Depending on where you are and what’s happened to you, there’s cover for emergency medical transport by road ambulance or other suitable transport (including by helicopter if available and medically necessary) to transfer you to:
If repatriation is medically required on the advice of the attending medical practitioner, there’s cover for:
If you die overseas, then the repatriation cover includes:
If something happens and you need emergency transport, you (or someone else) MUST:
Be aware that if the Emergency Assistance Team is not contacted or if you arrange your own repatriation or transport which is determined to not be medically necessary or reasonable under the circumstances, cover may be limited.
Where you go, when and how you get there, the availability of transport and the suitability of the medical facilities nearby will depend on where you are located and your medical situation.
Here are some of the main things that aren’t covered:
The policy isn’t designed to cover everything so take the time to read the terms, conditions, limitations and exclusions in the policy wording for full details, so there are no surprises if you need to use it. If you’re not sure if something is covered get in touch.
We’re here to help if you have a question about travel insurance. We’re available:
For policies purchase on or after 2 December 2018:
For policies purchased before 2 December 2018: