For policies purchased after 02 December 2018 
For policies purchased before 02 December 2018, please refer to your policy wording

 

For policies purchased after 02 December 2018

As your policy may vary depending on your country of residence, please select from the below.

  1.   For policy holders from the European Economic Area (EEA), (excluding Switzerland)

  2.  For policy holders from all other countries including Switzerland except the UK, Ireland, USA, Canada, Brazil, China, Philippines, Australia and New Zealand.


     

Travel alert for policy holders from all other countries including Switzerland except the UK, Ireland, USA, Canada, Brazil, China, Philippines, Australia and New Zealand

British Airways (BA) have notified travelers there will be significant delays and cancelations impacting flights on September 9, 10 and 27, 2019 due to industrial action.
 
They have also provided some FAQs on the strike with helpful suggestions for travelers booked to fly with BA.

I’m heading on holidays and flying with BA on those dates -  what does this mean for me?

As this event is now anticipated, there is no cover for claims arising from this strike action for policies purchased after 22:00 BST (British Summer Time) on 25 August 2019.
 
If we’ve issued your Certificate of Insurance before this time and you purchased the Explorer plan, you may be able to claim for missed connection. Please check your policy for more information.
 
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred.
 
If you intend to submit a claim, please complete the claim form and if you need help doing this, contact us.
 

What should I do now?

In the first instance, if you think your travel plans might be affected you should first:

  1. Contact your airline, cruise or tour operator to check if tourist services are affected.

  2. If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.  

If you have any other concerns, please contact us.
 

For policy holders from the European Economic Area (EEA), (excluding Switzerland)

British Airways (BA) have notified travelers there will be significant delays and cancelations impacting flights on September 9, 10 and 27, 2019 due to industrial action.
 
They have also provided some FAQs on the strike with helpful suggestions for travelers booked to fly with BA. 

I’m heading on holidays and flying with BA on those dates -  what does this mean for me?

As this event is now anticipated, there is no cover for claims arising from this strike action for policies purchased after 00.01 GMT on 26th August 2019
 
If we’ve issued your Certificate of Insurance before this time and you’ve purchased the Explorer Plan, you may be able to claim for missed connection. For more information please check your policy.
 
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred.
 
If you intend to submit a claim, please complete the claim form and if you need help doing this, contact us.
 

What should I do now?

In the first instance, if you think your travel plans might be affected you should first:

  1. Contact your airline, cruise or tour operator to check if tourist services are affected.

  1. If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.

If you have any other concerns, please contact us.

 

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Our contact details

We’re here to help if you have a question about travel insurance. We’re available:

  • Monday to Friday 9:00am - 5:00pm (UTC/UTC+1)

Contact us

Phone

For policies purchase on or after 2 December 2018:


+353 21 237 8006

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For policies purchased before 2 December 2018:


+61 2 8256 1542

Email

For policies purchase on or after 2 December 2018:

[email protected]

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For policies purchased before 2 December 2018:

[email protected]