I don't have receipts for my personal items. Can I still make a travel insurance claim?

Yes you can make a claim if you don't have receipts, but you will still be asked to provide proof of ownership for the stolen or damaged items.

We understand that you might not be able to produce such receipts for each and every item, but you still have to 'tip the balance' and should be able to provide evidence of ownership where you could be reasonably expected to have such evidence.

Proof of ownership can include photographic evidence in conjunction with warranty cards, manuals, receipts, bank or credit card statements. In the end, common sense prevails and you should ask yourself, "Does this conclusively prove that I owned this item?".

Contact us if you have any queries relating to your claim and what you need to send in to support your claim.


Related Articles

View more

Can't find the answer you are looking for?

Contact us
  • All contact details
  • Emergency Assistance Contact
  • Claims contact

Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.

Contact us

Phone

For policies purchased on or after 1 September 2021:


+353 (0) 90 6406460

_________________

For policies purchased on or after 1 November 2018:


+353 21 237 8003


+61 2 8263 0470

Email

For policies purchased on or after 1 September 2021:

worldnomadsassist@axa-assistance.com

_________________

For policies purchased on or after 1 November 2018:

assist@worldnomads.com

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us

Phone

For policies purchased on or after 1 September 2021:


+353 (0) 90 6406460

_________________

For policies purchased on or after 1 November 2018:


1800 903 008


+353 21 237 8001

_________________

For policies purchased before 1 November 2018:


+44 (0)330 660 0549


0330 660 0549


+44 (0)330 660 0549

Email

For policies purchased on or after 1 September 2021:

https://worldnomads.claims.axa.travel/

_________________

For policies purchased on or after 1 November 2018:

claimsIRL@worldnomads.com

_________________

For policies purchased before 1 November 2018:

claims@mstream.co.uk