Travel Insurance: Who do I call for emergency help?

Travel and medical assistance is available by our emergency assistance team 24 hours a day, 7 days a week.

As we’ve recently changed our insurer, please select the date you bought your policy for the correct emergency assistance team contact details:

For policies purchased on or after 1 September 2021

Emergency Assistance

For 24/7 Emergency Assistance team contact:

  • Phone (from overseas): +44 (0) 20 3093 1750
  • Email: [email protected]
  • Open: 24 hours, 7 days a week

Ask the local operator to connect you reverse charges or claim your call costs later. Phone numbers are not toll free unless specified.

You'll need the international dialling code or just the plus sign (+) to dial the number correctly on your mobile phone.

Please have your policy number and local phone number handy when you call.

For policies purchased before 1 September 2021

For 24/7 Emergency Assistance contact:

  • Phone: +61 2 8263 0470 or +353 21 237 8005 (call reverse charge via a local operator) or
  • Phone: 1800 903 008 (within Ireland)
  • Email: [email protected]

Ask the local operator to connect you reverse charges or claim your call costs later. Phone numbers are not toll free unless specified. 

You'll need the international dialing code or just the plus sign (+) to dial the number correctly on your mobile phone.

Please have your policy number and local phone number handy when you call. 


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  • All contact details
  • Emergency Assistance Contact
  • Claims contact

Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.

Contact us

Phone

For policies purchased on or after 1 September 2021:


+353 (0) 90 6406460

_________________


For policies purchased on or after 1 November 2018:


+353 21 237 8003


+61 2 8263 0470

Email

For policies purchased on or after 1 September 2021:

[email protected]

For policies purchased on or after 1 November 2018:


[email protected]

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us

Phone

For policies purchased on or after 1 September 2021:


+353 (0) 90 6406460

_________________


For policies purchased on or after 1 November 2018:


1800 903 008


+353 21 237 8001

_________________


For policies purchased before 1 November 2018:


+44 (0)330 660 0549


0330 660 0549


+44 (0)330 660 0549

Email

For policies purchased on or after 1 September 2021:

https://worldnomads.claims.axa.travel/

_________________

For policies purchased on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]