The documents you will need to send into our claims team will depend on what type of claim you are submitting.

As we’ve recently changed our insurer, please select the date you bought your policy:

Policies purchased on or after 1 Nov 2018 (GMT)

Policies purchased before 1 Nov 2018 (GMT)
 

For policies purchased on or after 1 Nov 2018:

We’ll provide a list of documents to you while you’re claiming online through your membership. You will need to upload all available documents as digital documents or send to our claims team before your claim can be assessed.
Here are some examples of documents required:

Medical claims

Original receipts for medical consultations, treatment and medications must be provided as well as any other additional supporting documentation required (dependent on the circumstances and nature of your medical claim).

Cancellation claims

Cancellation invoice, original tickets and booking forms/ receipts and any other additional supporting documentation (depending on the reason for the cancellation).

Personal Baggage claims

Original receipts and/or proof of ownership and value, plus written proof of the incident from police, the accommodation management, tour operator or carrier (e.g property irregularity report from carrier).
Proof of ownership could be a credit card statement that shows the purchase of the item, a warranty for the item or any other documentation you might have which confirms your ownership of the particular item.

Note: For policies purchased after 1 August 2019, your World Nomads policy is backed by XL Insurance Company SE. For policies purchased between 1 November 2018 and 16 January 2019, your World Nomads policy is backed by certain underwriters at Lloyd’s. For policies purchased between 17 Jan 2019 and 31 July 2019, your World Nomads policy is backed by Lloyd’s Insurance Company SA.

 

For policies purchased before 1 Nov 2018:

Once you've started your claim online and entered your expenses, you will have received an email from us telling us what documents you need to submit with your claim

For UK policies purchased before 23 April 2015 and IRISH policies purchased after 17 February 2016:

You can scan and email in your supporting documentation. Remember to reference your policy number in your message somewhere so we know who the documentation belongs to.

For claim inquiries after the claim is submitted: [email protected]

Tel: +44 (0)330 660 0549 (from overseas) or 0330 660 0549 (within UK)


For UK policies purchased after 23 April 2015 and IRISH policies purchased after 17 February 2016:

Once you have gathered together all your documents, you need to log back in to your World Nomads membership page and upload them and to do this they obviously have to be digital (or electronic) copies.

Where you already have existing digital copies

In many cases such as e-tickets you may already have electronics copies (eg. PDF files) that are likely to be stored in your email somewhere. This is a head start! Find them and save them to a convenient location for when you are ready to upload.

Where you only have paper copies

Where you’ve only got paper copies such as paper receipts or hospital reports you have two choices:

  • By far the easiest way to do this is to get out your smartphone if you have one and use the camera to take photographs of them and then email them to yourself directly from the camera so you have them ready to upload.
  • Another easy way to do this is to make your claim online from an iPad and then use the camera of the iPad to take photographs of the paper documents and upload them from it.
  • The last option is to find a scanner to scan your paper documents. Many if not most printers today have a scanner built in that allows you to email the scanned file.

Remember

  • Photograph each page separately.
  • Photographs for scans must be no larger than 5Mb each.
  • Check the quality of the image and make sure we can read them.

File Formats

We accept the following file formats:

  • JPG (JPEG)
  • PDF
  • Doc or Docx (Word)
  • .TXT (Text)
Note: For policies purchased before 1 Nov 2018, your World Nomads policy is backed by Millstream.

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Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.

Contact us

Phone

For policies purchase on or after 1 November 2018:


+353 21 237 8003


+61 2 8263 0470

_________________


For policies purchased before 1 November 2018:


+44 20 7183 3751


+44 20 7183 3751


020 7183 3751

Email

For policies purchase on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us

Phone

For policies purchase on or after 1 November 2018:


1800 903 008


+353 21 237 8001

_________________


For policies purchased before 1 November 2018:


+44 (0)330 660 0549


0330 660 0549


+44 (0)330 660 0549

Email

For policies purchase on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]