The documents you will need to send into the claims team will depend on what type of claim you are submitting.
We’ll provide a list of documents to you while you’re claiming online through your membership - for policies purchased after 1 September 2021 your claim will be managed by Inter Partner Assistance S.A UK Branch and for policies purchased before 1 September 2021 it will be managed by nib Travel Services.
Once you’ve submitted your claim, the claims team will advise of any documentation required. If you have any additional questions about documentation, please read your Policy Wording, or speak to the claims team.
Here are some examples of documents required:
For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.
For policies purchased on or after 1 September 2021:
_________________
For policies purchased on or after 1 November 2018:
For policies purchased on or after 1 September 2021:
_________________
For policies purchased on or after 1 November 2018:
_________________
For policies purchased before 1 November 2018: