How to contact the World Nomads claims team

It's easy to contact our claims team after you've submitted your claim online. As we’ve recently changed our insurer, please select the date you bought your policy to show the correct contact details:


Policies purchased on or after 1 Nov 2018 (GMT)

Policies purchased before 1 Nov 2018 (GMT)
 

For policies purchased on or after 1 Nov 2018:

If you have a question about your claim, please contact the Claims Service team during Cork, Ireland business hours (Mon – Fri 09.00 to 17.00 GMT/GMT+1):

Phone: 1800 903 008 (Eire free call)

Phone: +353 21 237 8001 (from overseas)

Email: [email protected]

PO Box 912
South Cork DSU
Cork, Ireland

Note: For policies purchased after 1 August 2019, your World Nomads policy is backed by XL Insurance Company SE. For policies purchased between 1 November 2018 and 16 January 2019, your World Nomads policy is backed by certain underwriters at Lloyd’s. For policies purchased between 17 Jan 2019 and 31 July 2019, your World Nomads policy is backed by Lloyd’s Insurance Company SA.

 

For policies purchased before 1 Nov 2018:

If you have a question about your claim, please contact the Claims Service team during London, UK business hours:

Phone (outside UK): +44 (0)330 660 0549

Phone (within UK): 0330 660 0549

Email: [email protected]

Address:
World Nomads Claims
Millstream Underwriting Limited
Claims Office
308-314 London Road,
Hadleigh, Essex, SS7 2DD
UK

Financial Failure claims only:
International Passenger Protection Limited
IPP House
22 - 26 Station Road
West Wickham, Kent, BR4 0PR
UK

World Nomads only partners with high quality insurers who have a proven track record in managing claims efficiently. In the unlikely event that you’re dissatisfied with the service please contact us by phone +61 2 8263 0400 or email [email protected] and we'll investigate further.

Note: For policies purchased before 1 Nov 2018, your World Nomads policy is backed by Millstream.


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  • All contact details
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Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.

Contact us

Phone

For policies purchase on or after 1 November 2018:


+353 21 237 8003


+61 2 8263 0470

_________________


For policies purchased before 1 November 2018:


+44 20 7183 3751


+44 20 7183 3751


020 7183 3751

Email

For policies purchase on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us

Phone

For policies purchase on or after 1 November 2018:


1800 903 008


+353 21 237 8001

_________________


For policies purchased before 1 November 2018:


+44 (0)330 660 0549


0330 660 0549


+44 (0)330 660 0549

Email

For policies purchase on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]