As we’ve recently changed our insurer, please select the date you bought your policy to access the right information:

For policies purchased on or after 1 September 2021

Once you've started your claim online, the insurer, Inter Partner Assistance S.A UK Branch, who manages your claim, will advise of any documents you need to submit with your claim, which can be uploaded with your claim.

If you have a question about your claim or need to send documents offline (for example, if you don’t have them to submit online or prefer to send by email), please contact the claims team.

For policies purchased before 1 September 2021

Once you've started your claim online, we’ll tell you what documents you need to submit with your claim. They can be a clear photo or scanned copy, which you can upload with your claim.

Remember

Photograph each page separately.

Digital documents must be no larger than 5Mb each.

Check the quality of the image and make sure we can read them.

If it shows your credit card or bank account, do block out the identifying numbers to protect your security.

We accept the following file formats (max 5Mb per document):

JPG (JPEG)

PDF

Doc or Docx (Word)

TXT (Text)

If you have a question about your claim or need to send documents offline (for example, if you don’t have them to submit online or prefer to send by email), please contact the claims team.




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  • All contact details
  • Emergency Assistance Contact
  • Claims contact

Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.

Contact us

Phone

For policies purchased on or after 1 September 2021:


+353 (0) 90 6406460

_________________


For policies purchased on or after 1 November 2018:


+353 21 237 8003


+61 2 8263 0470

Email

For policies purchased on or after 1 September 2021:

[email protected]

For policies purchased on or after 1 November 2018:


[email protected]

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us

Phone

For policies purchased on or after 1 September 2021:


+353 (0) 90 6406460

_________________


For policies purchased on or after 1 November 2018:


1800 903 008


+353 21 237 8001

_________________


For policies purchased before 1 November 2018:


+44 (0)330 660 0549


0330 660 0549


+44 (0)330 660 0549

Email

For policies purchased on or after 1 September 2021:

https://worldnomads.claims.axa.travel/

_________________

For policies purchased on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]