As we’ve recently changed our insurer, please select the date you bought your policy to access the right information:

Policies purchased on or after 1 Nov 2018 (GMT)

Policies purchased before 1 Nov 2018 (GMT)
 

For policies purchased on or after 1 Nov 2018

Once you've started your claim online, we’ll tell you what documents you need to submit with your claim. They can be a clear photo or scanned copy, which you can upload with your claim. 

Remember

  • Photograph each page separately. 

  • Digital documents must be no larger than 5Mb each.

  • Check the quality of the image and make sure we can read them.

  • If it shows your credit card or bank account, do block out the identifying numbers to protect your security.

We accept the following file formats (max 5Mb per document):

  • JPG (JPEG)

  • PDF

  • Doc or Docx (Word)

  • TXT (Text)

If you have a question about your claim or need to send documents offline (for example, if you don’t have them to submit online or prefer to send by email), please contact the claims team.

Note: For policies purchased between 1 November 2018 and 16 January 2019, your World Nomads policy is backed by certain underwriters at Lloyd’s.
For policies purchased between 17 Jan 2019 and 31 July 2019, your World Nomads policy is backed by Lloyd’s Insurance Company SA.

For policies purchased before 1 Nov 2018 

Once you've started your claim online and entered your expenses, you will have received an email from us telling us what documents you need to submit with your claim.

Once you have gathered together all your documents, you need to log back into your World Nomads membership page and upload them and to do this they obviously have to be digital (or electronic) copies.

Where you already have existing digital copies

In many cases such as e-tickets you may already have electronics copies (eg. PDF files) that are likely to be stored in your email somewhere. This is a head start! Find them and save them to a convenient location for when you are ready to upload.

Where you only have paper copies

Where you’ve only got paper copies such as paper receipts or hospital reports you have two choices:

By far the easiest way to do this is to get out your smartphone if you have one and use the camera to take photographs of them and then email them to yourself directly from the camera so you have them ready to upload.

Another easy way to do this is to make your claim online from an iPad and then use the camera of the iPad to take photographs of the paper documents and upload them from it.

The last option is to find a scanner to scan your paper documents. Many if not most printers today have a scanner built in that allows you to email the scanned file.

Remember:

  • Photograph each page separately.

  • Photographs for scans must be no larger than 5Mb each.

  • Check the quality of the image and make sure we can read them.

  • File Formats

We accept the following file formats:

  • JPG (JPEG)

  • PDF

  • Doc or Docx (Word)

  • TXT (Text)

If you have a question about your claim, please contact the Claims Service team during London, UK business hours:

  • Phone (outside UK): +44 (0)330 660 0549

  • Phone (within UK): 0330 660 0549

  • Email: [email protected]

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Note: For policies purchased before 1 Nov 2018, your World Nomads policy is backed by Millstream.


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  • All contact details
  • Emergency Assistance Contact
  • Claims contact

Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.

Contact us

Phone

For policies purchase on or after 1 November 2018:


+353 21 237 8003


+61 2 8263 0470

_________________


For policies purchased before 1 November 2018:


+44 20 7183 3751


+44 20 7183 3751


020 7183 3751

Email

For policies purchase on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us

Phone

For policies purchase on or after 1 November 2018:


1800 903 008


+353 21 237 8001

_________________


For policies purchased before 1 November 2018:


+44 (0)330 660 0549


0330 660 0549


+44 (0)330 660 0549

Email

For policies purchase on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]