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Once you realise your bags are delayed, report it to the carrier (e.g. airline, tour operator) as soon as possible. For lengthy delays, you should ask them to compensate you to replace essential items you may need while you wait for your bags to be returned.
Get a written report of what’s happened from the carrier, for example a Property Irregularity Report, confirming the delay was greater than 24 hours from your arrival and any compensation they offer you.
Keep receipts for any essential items you buy such as toothbrushes, prescription medication or a change of clothes. Your expenses must be supported by receipts dated prior to the delivery of your delayed baggage and after 24 hours from your arrival.
Before you go shopping for an entire new wardrobe to replace your designer jeans or a new ball-gown for that special event, because you believe everything you own is "essential", there will be limits on what your policy can and cannot cover, so check your policy wording carefully or contact us. (Yes, we've seen claims like this!)
Original receipts may be necessary if you intend to make a claim and your policy covers these expenses.This information could help you when things go wrong and you want to make a claim. All travel insurance plans are different and cover will vary, depending what's happened, your country of residence, the plan you choose and any options or upgrades you buy. Your policy wording will always have the full terms, conditions and exclusions that apply.
If you have questions about what's covered and not covered, just ask us.
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Take the pain out of medical or dental costs.
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Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
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Contact the teamTravel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
Coronavirus (COVID-19) continues to impact many travellers around the world. Before you buy, read the travel alerts and check government travel advice and restrictions for your destination(s) as these may impact cover, or your ability to travel. NOTE: A 48-hour waiting period (time excess) applies to some Coronavirus-related cancellation cover; other waiting periods may apply.