Sometimes the best part of a trip is looking forward to some fun activities and tours throughout your travels. But then things that are outside of your control happen and you can't enjoy the experience you've already paid for. It’s important to know if you have cover in the event your pre-booked activity, tour, study trip or accommodation is cancelled, as you may be able to reclaim your costs.
Travel insurance is designed to provide cover for events which are sudden, unforeseen, unavoidable, outside your control and that occur after you buy your policy.
If you experience a sudden, unforeseen, unavoidable Insured Event that is outside your control that results in a cancellation, we can pay for reasonable additional transport, accommodation and cancellation expenses.
Cancellation Expenses can pay for the value of unused, non-refundable expenses that you’ve already paid for your activity, tour, study trip or accommodation.
For example: due to an Insured Event you’re not able to go on your pre-booked and pre-paid tour and you’re charged a 100% cancellation fee. We can reimburse you the full cancellation fee.
If you’ve purchased the Standard Plan, you can be covered up to NZD$5,000 for singles and NZD$10,000 for a Couple/Duo or Family. If you’ve purchased the Explorer Plan you have unlimited cover for Trip Cancellation.
If you’ve already started your trip and experience a cancellation as a result of an Insured Event, Trip Interruption Expenses will pay reasonable additional transport and accommodation expenses to rearrange your trip.
If you’ve purchased the Standard Plan, you can be covered up to NZD$2,500 for singles and NZD$5,000 for a Couple/Duo or Family. If you’ve purchased the Explorer Plan you have cover for up to NZD$5,000 for singles and up to NZD$10,000 for a Couple/Duo or Family.
We offer cover for 14 insured events. Key Insured Events include sudden death, illness or injury, natural disasters, theft of travel documents and operator cancellation. The full list of Insured Events is available in Section 3 of the Policy Document.
The policy isn’t designed to cover everything and there are some exclusions. Some things that aren’t covered include:
The information on this page is a summary of cover only and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. If you have any questions, please contact us.
We’re here to help if you have a question about travel insurance. We’re available:
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375
Before your trip, check the latest government advice for any travel alerts for your destination.