For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
If you miss a flight or your flight is delayed, your policy can help, but only if the delay or missed flight is due to an Insured Event. These are listed in the Policy Document (in Section 3 Cancellation and Trip Interruption).
Your reasonable and necessary additional expenses, such as transport and accommodation costs, if:
By ‘reasonable’ we mean the standard of transport or accommodation you were booked to use. If you had an economy class ticket on a flight you’ve missed, you can’t upgrade yourself to business without being able to prove that it was reasonable to do so in the circumstances.
You should do everything you can to avoid or minimise any additional expenses including accepting any reasonable offers of compensation or rescheduling from your travel service providers before incurring additional expenses.
For example, call the airline involved and let them know you’re going to miss a connecting flight, as they may be able to rearrange your flight (at no cost)…don’t be a ‘no show’ if you can help it. If you’re going to miss your flight because you’re just running late, that’s not an Insured Event.
If you make a claim for unexpected and unavoidable expenses you’ll need to provide:
Travel insurance is not designed to cover everything, so take the time to read the terms, conditions, limits and exclusions in the Policy Document, particularly Section 3 Cancellation and Trip Interruption and the General Exclusions, so there are no surprises if you do need to use it.
Here and the main things that aren’t covered:
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
We’re here to help if you have a question about travel insurance. We’re available:
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.