For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
We cover all countries "except those that have specific Government 'Do not travel' warnings, which means you're free to explore as many countries as you like.
When you get a quote, if you try to add a country that has a current 'Do not travel' warning, we'll tell you if we aren't able to cover that destination (Try Somalia for example).
Government warnings change all the time, so when you are planning your trip, check the New Zealand Government travel advisory for where you are going (www.safetravel.govt.nz) before you start booking flights and accommodation or paying deposits.
Important: Your policy will provide cover for your chosen countries and regions of travel unless there's a ‘Do not travel’ warning issued by the New Zealand Government or other official authority and you choose to go there anyway. Your policy will not cover a loss arising from travelling to, planning to travel to, or choosing to remain in a country or region that is the subject of a ‘Do not travel’ warning. Refer to safetravel.govt.nz for details before you go and while travelling for the latest alerts and travel advice.
Government sanctions may also restrict us from paying claims in certain countries, so we don't feel right about offering cover in these countries.
Sanctions and government warnings can change, so we'll tell you when you get a quote if we can cover you to travel to a specific country or region. When you get a quote, you can add individual countries (Thailand, Vietnam, Laos) or regions (Asia, Europe, Worldwide) or a mix of both (Thailand, Vietnam, Asia). The more detail you give us on where you're going, the more helpful we can be.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.