I don't have receipts for my items. Can I still make a claim?

For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.

Yes! Please be aware though that you will still be asked to provide proof of ownership for the stolen or damaged items.

We understand that you might not be able to produce such receipts for each and every item, but you still have to 'tip the balance' and should be able to provide evidence of ownership where you could be reasonably expected to have such evidence.

We consider proof of ownership the following: official documentation to prove your ownership, the age and value of your baggage and personal items.

Primary proof of ownership you may be asked to provide includes:

  • the physical item;
  • original bills,
  • receipts,
  • invoices,
  • valuations,
  • guarantee documents,
  • service contracts;
  • original boxes,
  • accessories and manuals;
  • bank or credit card statements;
  • currency exchange dockets.

Secondary proof of ownership, where accompanied by another form of proof of ownership, may include a notarised statement by an independent third party that the item was a gift.

Proof of ownership may also include photographic evidence in conjunction with warranty cards, manuals, receipts, bank or credit card statements.

In the end, common sense prevails and you should ask yourself, "Does this conclusively prove that I owned this item?".

Contact us if you have any queries relating to your claim and what you need to send in to support your claim.

This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.

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