How to contact the World Nomads claims team

Your claim will be managed by the claims team at nib Travel Services (on behalf of your insurer, certain underwriters at Lloyd’s and World Nomads). If you have a question about your claim, please contact the claims team during Australian business hours:

Phone (free call within New Zealand): 0800 NOMADS – 0800 666 237
Phone (while overseas): +61 2 8263 0487

Email: send the claims team a message

Fax: +61 2 8263 0494

nib Travel Services
World Nomads Claims
PO Box A975
Sydney NSW 1235 Australia

World Nomads only partners with high-quality insurers who have a proven track record in managing claims efficiently. In the unlikely event that you’re dissatisfied with their service please contact us by phone +61 2 8263 0400 or email us at [email protected] and we'll investigate further.

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Contact our Emergency Assistance Team

For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.

Contact us


From anywhere in the world:
+61 2 8263 0470

From anywhere in the world:
+61 2 8292 1470

Within Australia:
1800 611 210

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available:

Contact us


Within New Zealand:
0800 666 237

From anywhere in the world:
+61 2 8256 1542

Within Australia:
1300 787 375