How do I contact the World Nomads claims team?

World Nomads claims are managed by the claims team at nib Travel Services (Australia) Pty Limited (on behalf of your insurer, Pacific International Insurance Pty Ltd). If you have a question about your claim, please contact the claims team on the following details:

Phone: 1300 787 375 (Within Australia)

Phone: +61 2 8263 0400

Fax: +61 2 8263 0494


Alternatively, mail your documents to:

nib Travel Services
World Nomads Claims
PO Box A975
Sydney NSW 1235

World Nomads only partners with high-quality insurers who have a proven track record in managing claims efficiently. In the unlikely event that you’re dissatisfied with their service please contact us by phone 1300 025 121 or email us at and we'll investigate further.

This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.

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Contact our Emergency Assistance Team

For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.

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From anywhere in the world:
+61 2 8263 0470

From anywhere in the world:
+61 2 8292 1470

Within Australia:
1800 611 210

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available:

Contact us


Within New Zealand:
0800 666 237

From anywhere in the world:
+61 2 8256 1542

Within Australia:
1300 787 375