World Nomads claims are managed by the claims team at nib Travel Services (Australia) Pty Limited (on behalf of your insurer, Pacific International Insurance Pty Ltd). If you have a question about your claim, please contact the claims team on the following details:
Phone: 1300 787 375 (Within Australia)
Phone: +61 2 8263 0400
Fax: +61 2 8263 0494
Email: claimsNZ@worldnomads.com
Alternatively, mail your documents to:
nib Travel Services
World Nomads Claims
PO Box A975
Sydney NSW 1235
Australia
World Nomads only partners with high-quality insurers who have a proven track record in managing claims efficiently. In the unlikely event that you’re dissatisfied with their service please contact us by phone 1300 025 121 or email us at travelcomplaints@nibtravel.com and we'll investigate further.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
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From anywhere in the world:
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1800 611 210
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Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375