How do I make a claim if I can't complete it online?

The best way to make a claim is to sign in and do it online. This is fast and efficient and you can do so from anywhere in the world. But not all claims can we made online, so if you find yourself in this situation, please follow the following instructions:

Step 1: Get your paperwork together

To settle your claim, World Nomads is going to need certain documents and evidence from your travels.

Step 2: Download and complete a claim form

If you have internet up and running then email us [email protected] for a form or alternatively you can download a claims form if your internet connection is unreliable.

In order for us to process your claim quickly it's important that you complete all the relevant sections of this form with as much detail as you can.

5 tips to better claims

  • You can complete this PDF electronically by typing into the fields. If you complete by hand, please write clearly.
  • ​​Make sure you sign the claims form.
  • Make sure you send us all of your supporting documents.
  • If in doubt, tell us more not less.
  • If posting your claim, take copies of everything and send it recorded delivery.

Step 3: Send us your claim

Please check through your form thoroughly and then send your completed claim form together with original supporting documents and keep a copy for your records.

  • The fastest way to submit a claim is by email.
  • Scan or photograph all pages of your claim form.
  • Scan or photograph all supporting documents.
  • Attach your claim form, photographs and supporting documents (max file size 10Mb) to an email with your policy number as the subject.
  • Email the claim to [email protected] 


Alternatively, mail your documents to:

Alternatively, mail your documents to:

nib Travel Services
World Nomads Claims
PO Box A975
Sydney NSW 1235
Australia

As always, if you’re unsure of something please contact us and take the time to read your policy to understand the terms, condition, limitations and exclusions


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For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.

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From anywhere in the world:
+61 2 8263 0470

From anywhere in the world:
+61 2 8292 1470

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We’re here to help if you have a question about your claim. We’re available:

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Within New Zealand:
0800 666 237

From anywhere in the world:
+61 2 8256 1542

Within Australia:
1300 787 375