How do I make a claim if I can't complete it online?

The best way to make a claim is to sign in and do it online. This is fast and efficient and you can do so from anywhere in the world. But not all claims can we made online, so if you find yourself in this situation, please follow the following instructions:

Step 1: Get your paperwork together

To settle your claim, World Nomads is going to need certain documents and evidence from your travels.

Step 2: Download and complete a claim form

If you have internet up and running then email us for a form.

In order for us to process your claim quickly it's important that you complete all the relevant sections of your form with as much detail as you can.

5 tips to better claims

  • You can complete this PDF electronically by typing into the fields. If you complete by hand, please write clearly.
  • ​​Make sure you sign the claims form.
  • Make sure you send us all of your supporting documents.
  • If in doubt, tell us more not less.
  • If posting your claim, take copies of everything and send it recorded delivery.

Step 3: Send us your claim

Please check through your form thoroughly and then send your completed claim form together with original supporting documents and keep a copy for your records.

  • The fastest way to submit a claim is by email.
  • Scan or photograph all pages of your claim form.
  • Scan or photograph all supporting documents.
  • Attach your claim form, photographs and supporting documents (max file size 10Mb) to an email with your policy number as the subject.
  • Email the claim to 

Claims contact details:

Phone: 1300 787 375 (Within Australia)

Phone: +61 2 8263 0400

Fax: +61 2 8263 0494


Alternatively, mail your documents to:

nib Travel Services
World Nomads Claims
PO Box A975
Sydney NSW 1235

How do I make a claim on my travel insurance?

This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.

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Contact our Emergency Assistance Team

For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.

Contact us


From anywhere in the world:
+61 2 8263 0470

From anywhere in the world:
+61 2 8292 1470

Within Australia:
1800 611 210

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available:

Contact us


Within New Zealand:
0800 666 237

From anywhere in the world:
+61 2 8256 1542

Within Australia:
1300 787 375