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You’re hurt in an accident

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1. Safety first

Following the accident make sure that everyone is safe.

If you’re in car accident, for example, this may involve turning your hazard lights on, moving to a safe location, and, if driveable, moving the vehicle to a safe spot that doesn’t block traffic. Check for any injuries. Be aware that not all injuries can be seen.

If it's an emergency situation, contact the local emergency services first, then contact our 24/7 Emergency Assistance Team as soon as you can.

Once you’re able to contact our 24/7 Emergency Assistance Team, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • Your location.

2. Report the accident

If you’re hurt in an accident, you must make every effort to report the incident to the relevant local authority (e.g., police, hotel manager, other travel service provider) as soon as possible. Be sure to get a copy of written evidence to support any claims.

If you need immediate help at the scene of the accident, contact the local emergency services. Be ready to give the emergency dispatcher the following information:

  • Who is involved? The dispatcher may ask for your name and phone number in case they need to get in contact with you later.
  • What happened? Tell the dispatcher as much as you can about the emergency.
  • Where are you located? Give as much information as you can such as the city, road name, road number and local surroundings.

3. Seek medical attention

Even if you do not appear to have any injuries, it is still a good idea to seek medical attention as some injuries cannot be seen. Medical treatment can help identify any potential injuries and may also put your mind at ease.

Seeking medical treatment will also result in official medical documentation, which may be necessary for any claims on your policy.

4. Get it in writing

To make a claim on your policy you will require supporting documentation. So, while it may be the last thing on your mind at the time, try to get copies of documents that will support your claim before you leave the scene or medical facility such as:

  • Doctor or other medical practitioner’s report, confirming what happened and the nature of your injury
  • Hospital Admission report if you’re admitted to hospital
  • Ambulance and Medical evacuation reports (if relevant)
  • Police report (if they were involved)
  • Take pictures of the accident scene and your injuries if you can
  • Any other relevant documentation related to the accident.

5. Keep your receipts

If you pay for any medical treatment costs or other out-of-pocket expenses relating to the accident, including that of changed travelled plans, it is important to keep all original receipts and other relevant documents as these will be needed to make a claim.

6. Contact us as soon as possible

If you’ve had an accident, you must notify our 24/7 Emergency Assistance Team as soon as reasonably possible.

You can contact our 24/7 Emergency Assistance Team on +353 21 237 8009 or +353 21 237 8003.

The team is available 24 hours a day, 7 days a week, 365 days a year and can offer the following assistance:

  • arranging medical transport,
  • Helping with multi-lingual support
  • setting up direct payments to medical facilities
  • giving support to you and your family.

7. Need to know more?

If you have any questions about what's covered and not covered, the claims process, or if you’re involved in an accident, feel free to contact us.

Travel Insurance Benefits: how we can take care of you

Trip Protection

Protect your hard earned vacation from unexpected cancellation before you leave home.

  • Explorer Plan: USD $10,000
  • Standard Plan: USD $5,000
Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Emergency Overseas Medical Insurance

Take the pain out of medical costs while traveling overseas.

  • Explorer Plan: Unlimited, up to 12 months
  • Standard Plan: USD $5,000,000
Emergency Medical Insurance
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transportation

We'll get you to hospital quickly.

  • Explorer Plan: USD $500,000
  • Standard Plan: USD $500,000
Evacuation and Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medivac home?

Help starts here.

Protect your gear

Cover your stolen or damaged gear and tech.

  • Explorer Plan: USD $3,500
  • Standard Plan: USD $2,500
Protect your gear
  • Passport or tech stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Overseas Medical & Dental Expenses
  • 24 hour Emergency Assistance
  • Emergency Medical Transport
  • Repatriation & Travel Expenses
  • Pre-Trip Cancellation
  • Trip Interruption
  • Resumption of Trip
  • Travel Delay
  • Missed connection (Explorer)
  • Hijacking (Explorer)
  • Baggage & Personal Items
  • Passport & Travel Documents
  • Personal Liability
  • Rental vehicle insurance excess (Explorer)
  • Personal accident (Explorer)
*This is a general summary for all residents except from USA, Canada, Australia, New Zealand, Europe, Brazil, China and Philippines. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?
Phone:+353 21 237 8008 or +353 21 237 8003 (calls are not toll free. You can claim your itemised call costs)

Contact the team

Travel insurance. Simple & flexible.

Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.