What to do if someone at home is sick or injured
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Did you know that our policies may cover you if a close relative at home falls ill or is injured you must change your travel plans? It doesn’t matter where you are, or what you’re doing, read on to find out how we can help.
If a close relative in your Country of Residence falls sick, is injured or suddenly dies we may cover cancelled travel expenses for:
If you need to change your travel plans because a close relative falls ill, is injured or suddenly dies, you must contact us.
As soon as you know that you won’t be able to use any pre-booked or pre-paid accommodation, transport or tours, you must try to rearrange them, or if necessary, cancel.
If you decide to rearrange, we’ll only pay up to the benefit limits for unused, non-refundable expenses for the portion of the trip that you need to rearrange or cancel.
If you don’t rearrange or cancel as soon as reasonably possible, we won’t cover any additional rearrangement or cancellation costs that arise as a result. But you should only cancel arrangements when it’s necessary.
To support any claims, you’ll need to provide us the with the following:
Make sure to keep your receipts, itineraries and booking and cancellation confirmations, including details of any refunds received for any affected transport and accommodation, so that you can support your claim.
If you don’t have evidence to support your claim, we may not be able to pay any applicable benefits.
Our policies have cover for some Coronavirus-related travel events (available on the Explorer Plan only), including having to cancel or postpone your trip because you or a member of your traveling party are diagnosed with Covid-19, or a close relative in your Country of Residence is hospitalised or dies from Covid-19, after your policy was purchased.
We’ve also included cover for overseas medical expenses and medical evacuation and repatriation related to your personal Coronavirus diagnosis, which is available on both the Standard and Explorer plans.
Be sure to read the Policy Wording and General Exclusions for other scenarios and expenses we don’t cover so there’ll be no surprises if you need to use your cover. If you are unsure about your level of travel cover, please get in touch.
All travel insurance plans are different, and cover will vary, depending on what's happened, your Country of Residence, the plan you choose and any options or upgrades you buy. Your Policy Wording will always have the full terms, conditions, limitations and exclusions of the policy. You can contact us if you’re not sure.
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Take the pain out of medical costs while traveling overseas.
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Cover your stolen or damaged gear and tech.
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Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Phone:+353 21 237 8008 or +353 21 237 8003 (calls are not toll free. You can claim your itemised call costs)
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.