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Illness and injury are never fun, especially when they interfere with your travel plans.
If you have no option but to cancel your trip because you’ve fallen ill or become injured in some way, we’re here to help. Because the only thing worse than missing out on your trip is footing the bill when the unforeseen happens.
Here’s what to do in the event you need to cancel:
If you’ve had an accident, you must notify our 24/7 Emergency Assistance Team as soon as reasonably possible so that we can confirm your cover and manage any potential claim for you.
You can contact our 24/7 Emergency Assistance Team on +353 21 237 8009 or +353 21 237 8003.
The team is available 24 hours a day, 7 days a week, 365 days a year and can offer the following assistance:
As soon as you know you’re unable to travel you must try to rearrange, or if necessary, cancel your bookings as soon as possible. This means contacting any tour operator or carrier where you’ve pre-booked travel arrangements, such as accommodation, transport, or tour providers.
Written documents are the best way to support your claim. They need to come from an independent third party and provide evidence pertaining to the illness or injury that is preventing you from traveling or continuing your travels, and any relevant confirmation relating to cancellations made with your travel providers, such as the costs incurred, whether the pre-paid expenses were deemed non-refundable, or if refundable, what refunds were provided.
Required documents include:
If you need to cancel your travel plans due to illness or injury, you’ll need to provide relevant receipts, itineraries, and bookings and cancellation information (including any refunds received).
Your receipts are pertinent to your claim, and they can help keep things hassle-free so you can focus on getting better.
If you or a member of your traveling party are diagnosed with coronavirus and you have no option but to cancel your trip, or if your travel plans are impacted after being diagnosed with coronavirus during your trip, we may be able to help.
We offer Standard and Explorer Plans, each with different levels of cover. It’s important to note that cover is only available for Coronavirus travel costs if you’ve purchased an Explorer Plan. And we don’t provide cover for any expenses you incur after you return home to your Country of Residence.
Like other illnesses, for a valid claim you must be able to provide satisfactory written evidence of diagnosis as well as all the other details outlined above.
To find out what cover applies to you, read our What’s Covered for Coronavirus article, which has all of the details, including benefit limits, conditions, and exclusions.
If you’re still unsure what to do if you need to cancel your trip because you or someone in your travel party is ill or injured, we’re here to help answer your questions. Check out our Help Centre that has FAQs on diverse topics that will answer any of your questions. If you are still unsure you can get in touch and we’ll help you navigate the process.
And in case of a medical emergency, our experienced Emergency Assistance Team is available to help 24 hours a day 7 days week.
Travel insurance doesn't cover everything. All of the information we provide is a brief summary. It does not include all terms, conditions, limitations, exclusions, and termination provisions of the plans described. Coverage may not be the same or available for residents of all countries, states, or provinces. Please carefully read your Policy Wording for a full description of coverage.
Protect your hard earned vacation from unexpected cancellation before you leave home.
We’ve got your back.
Take the pain out of medical costs while traveling overseas.
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We'll get you to hospital quickly.
Help starts here.
Cover your stolen or damaged gear and tech.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Phone:+353 21 237 8008 or +353 21 237 8003 (calls are not toll free. You can claim your itemised call costs)
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.