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If you’re traveling and suddenly fall ill, the steps below can help you get the care that you need and help you understand what’s needed to make a claim.
If you suddenly fall ill at any time during your trip, go to the nearest medical centre or hospital. If you don’t know where the nearest doctor or hospital is you can contact our 24/7 Emergency Assistance Team, who can direct you where to go. You’ll need to tell them your policy number, your medical concern and your current location.
Once you have sought medical attention, contact our 24/7 Emergency Assistance Team again and update them on your situation. If you’re admitted to hospital, our Emergency Assistance Team will get in contact with the hospital admissions department regarding payment and care arrangements.
In order to submit a claim on your policy you will need to provide copies of all reports relating to your illness. Types of reports that you may need to obtain include:
If you wish to claim for any expenses that you incur due to falling ill on your holiday, then you’ll need to provide your receipts. While it’s always necessary to keep receipts for your medical expenses, make sure that you keep any other receipts from your holiday that can help substantiate your claim. Examples of receipts that you should keep include:
If you or one of your traveling partners contracts COVID-19 during your holiday and require medical treatment you may be covered, depending on your Country of Residence.
If you need to cancel your travel plans because you or one of your traveling party is diagnosed with COVID-19, you may be able to claim for any non-refundable expenses that you incur. This benefit is only available on our Explorer Plans, depending on your Country of Residence.
To support your claim, you’ll need to obtain:
To find out what cover applies to you, read our What’s Covered for Coronavirus article, which has all of the details, including benefit limits, conditions and exclusions.
Depending on what’s happened, your Country of Residence, the plan you choose and any options or upgrades you buy cover can vary. Your Policy Wording will always have the full details of what you’re covered for.
If you have any further questions about what’s covered and not covered, please contact us.
This is only a summary of cover and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Wording in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
Protect your hard earned vacation from unexpected cancellation before you leave home.
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Take the pain out of medical costs while traveling overseas.
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Cover your stolen or damaged gear and tech.
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Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Phone:+353 21 237 8008 or +353 21 237 8003 (calls are not toll free. You can claim your itemised call costs)
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.