Trusted by:

  • Trusted by:

1. Seek medical attention

If you’re traveling and suddenly fall ill, the steps below can help you get the care that you need and help you understand what’s needed to make a claim.

If you suddenly fall ill at any time during your trip, go to the nearest medical centre or hospital. If you don’t know where the nearest doctor or hospital is you can contact our 24/7 Emergency Assistance Team, who can direct you where to go. You’ll need to tell them your policy number, your medical concern and your current location.

Once you have sought medical attention, contact our 24/7 Emergency Assistance Team again and update them on your situation. If you’re admitted to hospital, our Emergency Assistance Team will get in contact with the hospital admissions department regarding payment and care arrangements.

2. Get any reports in writing

In order to submit a claim on your policy you will need to provide copies of all reports relating to your illness. Types of reports that you may need to obtain include:

  • Emergency medical transport report (if you are taken to hospital by ambulance or helicopter)
  • Treating doctor’s report stating the date you fell ill, the diagnosis and prognosis, as well as the cause of your illness
  • Hospital admission report stating the dates you were admitted and discharged from hospital
  • Other medical reports such as lab reports and specialist’s reports
  • Any correspondence from airline, hotel or railway companies confirming cancellations of any accommodation or journeys that you had paid for.

3. Retain all your receipts

If you wish to claim for any expenses that you incur due to falling ill on your holiday, then you’ll need to provide your receipts. While it’s always necessary to keep receipts for your medical expenses, make sure that you keep any other receipts from your holiday that can help substantiate your claim. Examples of receipts that you should keep include:

  • All hospital and doctor’s receipts
  • Receipts for medications that you may have purchased
  • Pathology receipts
  • Hotel, airline, railway, bus company and/or restaurant receipts

4. Cover for some Coronavirus-related events during your holiday

If you or one of your traveling partners contracts COVID-19 during your holiday and require medical treatment you may be covered, depending on your Country of Residence.

If you need to cancel your travel plans because you or one of your traveling party is diagnosed with COVID-19, you may be able to claim for any non-refundable expenses that you incur. This benefit is only available on our Explorer Plans, depending on your Country of Residence.

To support your claim, you’ll need to obtain:

  • Treating doctor’s report or medical certificate stating the Coronavirus diagnosis.
  • Pathology reports or official health statements indicating a positive COVID-19 result for you or anyone in your travelling party.
  • Any claims for non-refundable expenses will need to be supported by copies of your receipts.

To find out what cover applies to you, read our What’s Covered for Coronavirus article, which has all of the details, including benefit limits, conditions and exclusions. 

5. Need to know more?

Depending on what’s happened, your Country of Residence, the plan you choose and any options or upgrades you buy cover can vary. Your Policy Wording will always have the full details of what you’re covered for.

If you have any further questions about what’s covered and not covered, please contact us.

This is only a summary of cover and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Wording in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.

Travel Insurance Benefits: how we can take care of you

Trip Protection

Protect your hard earned vacation from unexpected cancellation before you leave home.

  • Explorer Plan: USD $10,000
  • Standard Plan: USD $5,000
Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Emergency Overseas Medical Insurance

Take the pain out of medical costs while traveling overseas.

  • Explorer Plan: Unlimited, up to 12 months
  • Standard Plan: USD $5,000,000
Emergency Medical Insurance
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transportation

We'll get you to hospital quickly.

  • Explorer Plan: USD $500,000
  • Standard Plan: USD $500,000
Evacuation and Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medivac home?

Help starts here.

Protect your gear

Cover your stolen or damaged gear and tech.

  • Explorer Plan: USD $3,500
  • Standard Plan: USD $2,500
Protect your gear
  • Passport or tech stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Overseas Medical & Dental Expenses
  • 24 hour Emergency Assistance
  • Emergency Medical Transport
  • Repatriation & Travel Expenses
  • Pre-Trip Cancellation
  • Trip Interruption
  • Resumption of Trip
  • Travel Delay
  • Missed connection (Explorer)
  • Hijacking (Explorer)
  • Baggage & Personal Items
  • Passport & Travel Documents
  • Personal Liability
  • Rental vehicle insurance excess (Explorer)
  • Personal accident (Explorer)
*This is a general summary for all residents except from USA, Canada, Australia, New Zealand, Europe, Brazil, China and Philippines. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?
Phone:+353 21 237 8008 or +353 21 237 8003 (calls are not toll free. You can claim your itemised call costs)

Contact the team

Travel insurance. Simple & flexible.

Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.