Travel Insurance to get you home
When your illness or injury stops you in your tracks and you have to get home for treatment
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For information relating to policies purchased prior to 14 July 2021 12:00am UTC, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 14 July 2021 please see below.
Our intrepid global travelers often go to places off-the-beaten-track. Unfortunately, off-the-beaten-track can also mean limited medical support.
That’s when World Nomads can help with travel insurance. Our 24/7 Emergency Assistance team can help you navigate an unfamiliar place to get you to the medical care you need, when you need it.
What will we cover you for?
If you are ill or injured and need help getting medical assistance the first step is always to contact our Emergency Assistance team and let us know what is going on.
Depending on what's happened to you, we can:
- Transport you via ambulance or other means to adequate medical facilities nearby.
- Evacuate you to medical facilities in another country.
- Transport you back home to your country of residence to receive medical support.
Am I covered for COVID-19 while overseas?
All our plans include emergency medical cover for travelers who get sick with COVID-19 while overseas (excluding pre-existing medical conditions, as outlined in the Policy Wording). If you are diagnosed with COVID-19 while overseas your benefits may include:
- 24/7 access to our Emergency Assistance team, who can help you access local medical care;
- Medical costs including hospitalization;
- Evacuation or repatriation if deemed medically necessary by us and in consultation with your attending physician.
If you have purchased the Explorer Plan, you may have some cover for trip cancellation events which are outside of your control and caused by:
- You or a member of your traveling party being diagnosed with COVID-19.
- Your close relative back home being hospitalized or dying due to COVID-19.
- You or a member of your traveling party who are permanently employed as a healthcare worker, residential care worker or law enforcement officer having pre-approved leave cancelled due to COVID-19.
Our article ‘What’s Covered for Coronavirus’ explains the benefits available if you get COVID-19 and need urgent assistance.
What we won’t cover
Important: Before you agree to any transportation back home, you must ensure it has been approved by us or you will not be covered. In addition, we will not cover you for:
- Unreasonable expenses. For example, we won’t pay for you to fly first class back home if there’s an economy seat available.
- If you refuse transportation which our Emergency Assistance team has deemed medically necessary.
- Any expenses that have not been approved by us.
- Any pre-existing medical conditions, as per your policy wording.
The policy isn’t designed to cover everything, so take the time to read the terms, conditions, limitations and exclusions in the Policy Wording for full details so that there are no surprises if you need to use it. If you’re not sure if something is covered, get in touch.
How to get medical assistance.
It’s essential that you get in contact with our emergency assistance teams as soon as possible, so that our teams can support you from the time your fall sick of get injured until the time you get home.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
- Your policy number
- A contact number for where you are now
- The nature of your problem
- Your location
Dislocated shoulder.
Skiing at Squaw Valley, Lake Tahoe, CA, USA. On an intermediate run, clipped into a snow drift and tumbled over landing on shoulder. Shoulder dislocated. Taken to Squaw Valley Medical Clinic and given x-rays then had the shoulder put back into place.
Travel Insurance Benefits: how we can take care of you
Trip Protection
Protect your hard earned vacation from unexpected cancellation before you leave home.
- Explorer Plan: USD $10,000
- Standard Plan: USD $5,000
Trip Protection
- Unexpectedly hospitalized?
- Travel buddy deceased?
- Close relative dropped dead?
We’ve got your back.
Emergency Overseas Medical Insurance
Take the pain out of medical costs while traveling overseas.
- Explorer Plan: Unlimited, up to 12 months
- Standard Plan: USD $5,000,000
Emergency Medical Insurance
- Need drugs?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
We'll get you to hospital quickly.
- Explorer Plan: USD $500,000
- Standard Plan: USD $500,000
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Cover your stolen or damaged gear and tech.
- Explorer Plan: USD $3,500
- Standard Plan: USD $2,500
Protect your gear
- Luggage lost?
- Passport pilfered?
- Tech trashed?
Help starts here.
- Overseas Medical & Dental Expenses
- 24 hour Emergency Assistance
- Emergency Medical Transport
- Repatriation & Travel Expenses
- Pre-Trip Cancellation
- Trip Interruption
- Resumption of Trip
- Travel Delay
- Missed connection (Explorer)
- Hijacking (Explorer)
- Baggage & Personal Items
- Passport & Travel Documents
- Personal Liability
- Rental vehicle insurance excess (Explorer)
- Personal accident (Explorer)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Phone:+353 21 237 8008 or +353 21 237 8003 (calls are not toll free. You can claim your itemised call costs)
Wherever you are, whatever has happened, our multi-lingual assistance teams are here to help you and your family.
Emergency Assistance, World Nomads
Travel insurance. Simple & flexible.
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
FAQ
Here are our most frequently asked questions. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team. If you’re looking for general travel advice, you can ask our community at Ask a Nomad.
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Can my mum come and get me?
Yes, in some situations we can send your mum over to pick you up if you need mobility support. If you’re on any kind of administrative medication, then we might send you a nurse or doctor.
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Can I choose the sex of my nurse or doctor?
You can ask and we'll see what we can do.
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What if I'm on really heavy drugs as pain killers while I'm coming home? Will I be allowed to transit in all countries?
There are some countries which will not allow you to enter (even transit) with certain drugs and in these cases we will either reroute you or discuss with your treating doctor on alternate pain killers.
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What happens I’m on life support?
That’s a really bad way to end your holiday, and we hope you never end on life support. But if you do, we will look at the best possible solution to either get you home, or get your family over there to say goodbye.
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.