Am I covered if my tour operator/airline goes bankrupt or becomes insolvent?

Sometimes no matter how well you may plan your holiday there’s always a chance that a business you’ve booked with (e.g, airline or a travel agent) goes out of business and the trip is cancelled or interrupted. If you’re worried about this possibility read on to find out what you can do. 

Does travel insurance cover losses due to bankruptcy? 

  • Our travel insurance plans don’t offer cover for bankruptcy. That means if your plans are affected by a bankruptcy and you incur some costs, you may not have cover under the policy for this event. This also includes any costs that are caused by liquidation, insolvency or any other form of financial failure
  • You should be aware if you book travel with a travel provider that is still running or offering services, even though they’ve declared a bankruptcy, if you end up losing money and your holiday because they’re bankrupt, it may affect your claim leaving you out of pocket as there is no cover under our policies for bankruptcy.   

We also won’t cover losses incurred if: 

  • You’ve been offered alternative arrangements by the travel provider 
  • You decline a reasonable alternative service or compensation offered by your carrier or other travel service provider 
  • You have concerns about a potential bankruptcy

What to do if your travel provider has gone bankrupt 

If your accommodation provider, carrier or tour operator has gone bankrupt you should always reach out to them in the first instance to see if they can offer you some form of compensation. If that is no help you should try: 

  • Contacting your airline, cruise or tour operator to check if tourist services are affected. 
  • If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Refer to your policy wording for more details or contact us to discuss your plans before making any changes. 

In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. If you intend to submit a claim, please complete the claim form and if you need help doing this, contact us. 


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We’re here to help if you have a question about travel insurance.

  • Monday to Friday 9:00am - 5:00pm (UTC/UTC+1) (For policies purchase on or after 1 November 2018)
  • Monday to Friday 9:00am - 5:00pm (GMT/BST) (For policies purchased before 1 November 2018)

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Phone

For policies purchased on or after 1 November 2018:


0800 260 5081


+353 21 237 8000

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For policies purchased before 1 November 2018:


0330 660 0738


+44 (0) 330 660 0738