Cancelling Your Policy: Cooling-Off Periods Explained

Want to cancel your policy?

We understand that even the grandest plans for adventure are sometimes derailed by work, health… or free tickets to the English Premier League.

All World Nomads Travel Insurance policies are subject to a ‘cooling-off’ period within which you may be able to cancel your policy without any penalty. Outside of this period, if you want to cancel your policy, you can contact us.

The cooling-off period for World Nomads insurance purchased by United Kingdom residents is 21 days with some conditions.

How does the cooling-off period work?

If you cancel your policy with World Nomads within the cooling-off period, we will refund your premium as long as you aren’t using your policy in any way. This means that:

  • You haven’t travelled under your policy or started your trip; and
  • You are not making a claim; and
  • You are not exercising any other right under the policy.

What is the difference between cancelling my policy and lodging a claim for cancellation expenses?

Cancelling your policy under the cooling-off period means you won’t be eligible to make claims under the policy, such as for medical expenses or damaged baggage. This also includes cancellation expenses.

If you’re not sure what you want to do, please contact us (time is of the essence!) and we can help further explain the options available to you.

How do I cancel my policy under my cooling-off period?

If you are eligible to cancel your policy within its cooling-off period, you can cancel it by:

  • For World Nomads members - logging into your membership and cancelling online
  • Contacting us

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Our contact details

We’re here to help if you have a question about travel insurance.

  • Monday to Friday 9:00am - 5:00pm (UTC/UTC+1) (For policies purchase on or after 1 November 2018)
  • Monday to Friday 9:00am - 5:00pm (GMT/BST) (For policies purchased before 1 November 2018)

Contact us


For policies purchased on or after 1 November 2018:

0800 260 5081

+353 21 237 8000


For policies purchased before 1 November 2018:

0330 660 0738

+44 (0) 330 660 0738