Travel Alert: Israel & Palestinian Territories - October 2023

On Saturday 7 October 2023, Israel declared a state of war in response to a reported attack by Hamas. At the date of publication of this alert, military conflict between the two is ongoing and many foreign nationals have been caught up in the conflict.

How does this war affect your cover?

For policyholders who purchased a World Nomads policy before 7 October 2023:

If you hold a policy from World Nomads, are in Israel and require emergency assistance due to this event, please contact our Emergency Assistance team as soon as it’s practicable and safe to do so.

For the latest advice for travel to Israel, visit

If there was a change in the FCDO’s travel advice after purchasing your policy and booking travel arrangements, cover is available for Explorer Plan holders for trip cancellation or curtailment and emergency medical expenses overseas.

Our policy does not provide cover for other events which arise from:

  • hostilities or any act of war; and/or
  • your choice to travel to or remain in a destination where there is a warning in place against all travel or all but essential travel.

All other terms, conditions, limitations and exclusions continue to apply.

If your travel plans are affected

  • We understand this can be a stressful situation for travellers but it’s important to listen to local news reports and the advice of local authorities if you are already in the war zone.
  • Before planning travel, we recommend you check the government advice applicable to your policy and monitor media coverage for the destinations you intend to travel to.
  • If you've not left but already booked your travel or you need to change your travel arrangements, please contact your airline, cruise company or travel agent for assistance in the first instance.
If you have any other queries, please get in touch.

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  • Monday to Friday 9:00am - 5:00pm (UTC/UTC+1) (For policies purchase on or after 1 November 2018)
  • Monday to Friday 9:00am - 5:00pm (GMT/BST) (For policies purchased before 1 November 2018)

Contact us


For policies purchased on or after 1 November 2018:

0800 260 5081

+353 21 237 8000


For policies purchased before 1 November 2018:

0330 660 0738

+44 (0) 330 660 0738