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For customer service you can send a message or call Trip Mate direct:
Telephone:+1-844-207-1930 (toll free within the US and Canada)
Telephone:+1-816-905-3963 (international direct/collect)
The Trip Mate customer service team are available 24 hours a day, 7 days a week to answer your queries.
Coronavirus (COVID-19) and travel - what you need to know
Please read your plan documents carefully. Cancellations due to fear of travel are not covered. However, our plans may provide coverage if you become injured or ill prior to your trip or while on your trip. Learn more here: www.worldnomads.com/travel-insurance/coronavirus.
About CoronavirusPlease select your country of residence