29 June 2018: For the most recent advice on coverage, please contact us. 

September 22, 2017:  Nationwide: Policies purchased on or before September 21, 2017 for Nationwide may have coverage for this event. http://www.vsi.esdm.go.id

If you are impacted by the volcanic activity at Mount Agung, Bali, Indonesia please contact Trip Mate:

Tel:1-816-905-3963 (Direct/Collect)

1-844-207-1930 (Toll-Free within USA)

E-mail:[email protected]

If you have a medical emergency, call the emergency assistance team, 24 hours a day, 7 days a week:

+1-855-878-9588 (toll free within the US and Canada)

+1-603-328-1329 (toll free outside the US and Canada)

E-mail:[email protected]

If you have a non-urgent question about coverage before you buy a policy, please contact customer service you can send a message or call the team direct:

Tel:1-816-905-3963 (Direct/Collect)

1-844-207-1930 (Toll-Free within USA)

E-mail:[email protected]


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Within the USA & Canada toll free:
1-844-207-1930

From anywhere in the world, direct / collect:
+1-816-905-3963