What to do if your luggage is delayed
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1. Report it to your carrier
Once you realize that your luggage is missing, report it immediately to the carrier — your airline or tour operator, for example. Get a written Property Irregularity Report (PIR) as a confirmation of the delay.
2. Ask for compensation
Check with your carrier to see if you qualify for any compensation such as for the cost of basic personal items while you wait for your bags to be returned. You should keep a copy of the exchange with your carrier that confirms or denies any coverage.
3. Keep your receipts
If you're not compensated by the carrier, you may qualify for travel insurance coverage should the delay be a minimum of 12 hours — and if it doesn't happen on your return flight home. Keep the original receipts for any basic personal items you purchase such as toothbrushes, presciption medication or a change of clothes.
Before you go shopping for designer jeans or a new ballgown, remember that your plan has limits on what's considered a reasonable expense and on the amount of coverage allowed per day. Read your policy carefully and contact us if you have any questions on what might be covered. (You would't believe some of the outrageaous claims we've seen!)
4. Get a second report
Once you get your luggage, get written confirmation from the carrier confirming the length of the delay. As mentioned above, that period counts as at least 12 hours after the scheduled arrival time. You won't qualify for any reimbursements for under that amount of time.
5. Prepare your claim
Read over your insurance policy to see what's covered and to check if any terms, conditions or exclusions apply. With World Nomads, you can file your claim on the web site and send in any supporting documentation afterwards. You should make your claim no later than 20 days from the incident and provide documentation within 90 days.
If you have questions about coverage or the claims process, just ask us.
Travel Insurance Benefits: how we can take care of you
Trip Protection
Protect your hard earned vacation from unexpected cancellation.
- Explorer Plan: $10,000
- Standard Plan: $2,500
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Insurance
Take the pain out of medical or dental costs.
- Explorer Plan: $100,000
- Standard Plan: $100,000
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Evacuation
We'll provide assistance to get you to the hospital or home quickly.
- Explorer Plan: $500,000
- Standard Plan: $300,000
Emergency Evacuation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Covers the loss, theft or damage of your bags, tech and gear.
- Explorer Plan: $3,000
- Standard Plan: $1,000
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Accident & Sickness Medical Expense
- Repatriation of Remains
- Trip Cancellation
- Trip Interruption
- Trip Delay
- Baggage & Personal Effects
- Baggage Delay (outward journey only)
- Rental Car Damage – where permissible
- Accidental Death & Dismemberment
- Generali Global Assistance 24-Hour Assistance Services
- Generali Global Assistance Non-Medical Emergency Transportation Services
24/7 emergency assistance
Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact Generali Global Assistance:
Telephone:
+1 954-334-8143 (Collect outside the US)
+1 877-289-0968 (Toll-free in the US and Canada)
Wherever you are, we’re here 24/7 to help you in any emergency.
Emergency Assistance, World Nomads
Travel insurance. Simple & flexible.
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
In partnership with: tripmate
Before your trip, check the latest government advice for any travel alerts for your destination.